Computer restarts by itself

Discussion in 'General Computer Chat' started by peter912, Feb 4, 2018.

  1. johnb35

    johnb35 Administrator Staff Member

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    You do realize that most driver update programs are malware or include malware along side them? Windows 10 will install most drivers anyway.
     
  2. Eduardo96

    Eduardo96 New Member

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    Windows 10 do that with a fast internet connection. In Cuba we don't have that benefits. I was doubting like you. But started to use DriverPack almost 5 years ago since version 12 and never had a problem, I can assure you. Just be sure that it's drivers are supported by the OS.
     
    Darren likes this.
  3. Darren

    Darren Moderator Staff Member

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    Basically any software that installs drivers for you is garbage and causes more problems than it fixes. Windows 10 handles most of it, and anything else should come directly from the manufacturer.
     
  4. Eduardo96

    Eduardo96 New Member

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    Ok Ok man, but we dont have normal Internet in Cuba. It is hard to understand. We have to rely on drivers packages. Just test it. There is no need to open the DriverPack program, only unpack the rar with the driver and install it via Device Manager. Windows 10 install a good audio, network and etc drivers but lack some auxiliary software and control panels as well as video drivers. I can list all the system I have built using DriverPack.
     
  5. peter912

    peter912 Member

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    So how would someone determine which hardware is causing this ? If it is a hardware issue then why is Dell always updating my drivers when I call them instead of sending out a technician to replace whatever part is causing this ? Also I read that on the internet, that it is a Windows 10 problem and that Microsoft is working on finding a fix for this. I am planning on contacting Microsoft as well about this .

    I wanted to add that looking on the internet I find so many posts of users complaining of this very problem, after they updated to Windows 10. I used Windows Update Trouble Shooter and it recommended deleting and reinstalling all Windows Updates to fix this problem. I did do this so I will see what happens. It is depressing to already have problems with a computer that is not even one year old and still under warranty. A family member told me to buy a new computer but if it is really a problem with Windows 10 then the new computer has Windows 10 also. The only good thing is that this occurs very infrequently making it bearable to put up with it.
     
    Last edited: Mar 23, 2018
  6. peter912

    peter912 Member

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    Update: I just experienced another random restart. This means that nothing that Dell has done so far by remote access has fixed this problem.
     
  7. peter912

    peter912 Member

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    The computer is still under warranty, so what should I do , what should I say to Dell ? I am not knowledgeable enough about computers to determine what has to be replaced . Should I call a computer technician ?
     
  8. johnb35

    johnb35 Administrator Staff Member

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    If you don't want to spend the money yourself then you will have to contact dell again. The first thing i would try is a different psu even borrow one if you have to for awhile.
     
  9. beers

    beers Moderator Staff Member

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    This is a long thread to say if it's still under warranty, get them to replace it. A lot of places try to buy time with you in the warranty period and then claim that it's not covered anymore.
     
  10. peter912

    peter912 Member

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    I just got off the phone with Dell. They spent over one hour updating by remote and were adamant that it is not a hardware problem but I have no idea how they determined that. He said that the computer hadn't been updated for 2 years. That's strange though because the computer was manufactured Jan.28, 2017. Anyways it is still under warranty till May 12 so I have no choice but to keep calling them back as long as the problem persists . At the present time it is possible to live with this problem because it restarts very infrequently, not even once a day.
     
  11. peter912

    peter912 Member

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    I just received an e mail from Dell that my problem has been fixed and the case closed. I replied to them that time will tell, because it happened so infrequently ,that it will take several weeks to determine if the computer stops doing this , randomly restarting.
     
  12. peter912

    peter912 Member

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    NOT FIXED ! They , Dell , have attempted to fix this random restart at least three times now . It just occurred again so I can only conclude that this problem can't be fixed by remote . It appears that the moderators on this board are right and that it is a hardware issue . So how long is Dell going to give me the run around and get to fixing this problem ? Since the computer was bought in a store and not directly from them, I think they won't send a technician to my house and expect me to take it in to the store where I purchased it. I don't want that because I would like an in home service . Well I'll wait and see what happens when I contact them again about this.
     
  13. johnb35

    johnb35 Administrator Staff Member

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    Unless your warranty specifically says in home service, they won't send anyone. I would find a dell authorized service center and call them, explain the issue saying you called dell many times and they supposedly updated drivers but won't do anything else. Give them warranty details and see if they can do anything for you. Other than that, you'll have go to local repair store and have them diagnose it.
     
  14. peter912

    peter912 Member

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    Hello,

    I just got off the phone again with Dell. They ran diagnostic tests and updated what needed updating once again. I asked how he could tell that it is not a hardware issue such as the Power Supply . He replied that if it was a problem with the hardware then he would see it when he did the diagnostic test, is this true ? This random restart happens so infrequently, sometimes days go by and it doesn't happen . This is the reason that I don't call out a technician . If it is a hardware issue then why is it so infrequent ?
     
  15. johnb35

    johnb35 Administrator Staff Member

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    41,836
    Because computers are finicky. I'm having a weird issue myself. My pc just freezes up at intermittent times. Not even once a day. I could go a few days in between the times it does it. It did it today. Its a hardware issue and its something his diagnostic test can't test. My best guess is that its a failing psu. You can't test that in remote assistance. It has to be physically tested.
     
  16. beers

    beers Moderator Staff Member

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    8,381
    I'd just demand a replacement since you've sunk so many hours into tshoot.
     
    Darren likes this.
  17. peter912

    peter912 Member

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    I just received an e mail from Dell asking if everything is "ok" now and if they can now close the file on this . I replied that everything is not ok and that 5 remote sessions have failed to correct the problem . I asked if they can authorize an in home service call now to test the hardware in the computer to see what the problem is and what needs to be replaced in the computer. It's not an urgent problem because it happens so infrequently. I can wait it out but if it was more urgent then I would call instead of sending an e mail.
     
  18. peter912

    peter912 Member

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    I just received an e mail from Dell . They want to speak with me on the phone concerning my request for an in home service call . I don't know if this means that they will agree to this . I guess that I will have to wait to find out . I will keep you informed on the situation.
     
  19. peter912

    peter912 Member

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    Well I spoke to them on the phone. She wanted me to ship the computer in to them to get repaired and said it will take a few weeks to get back. I said NO , i'm not going to be without a computer for that long a time. Now I got her to agree to send someone out to my house . She suspects the hard drive but I am very reluctant to replace that because then I will lose all my data. I am hoping it is something else that needs to be replaced. Now I have to wait to be called to set up a service call.
     
  20. johnb35

    johnb35 Administrator Staff Member

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    41,836
    Back up any important data to an external drive before they arrive to be safe but I doubt its the hdd.
     

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