JohnJSal
Active Member
Hi all. So recently I had to get a new router to replace one that stopped working. After getting the new one set up, it finally starting working correctly for about a week. All of a sudden today, I had no internet and I saw that the internet light on the router was off. (The power, Wi-Fi, and computer lights were on, though.)
I called my ISP and they said they could see that I was getting bad frequencies on the router, but when I bypassed the router and plugged the ethernet cable directly into the PC, everything cleared up and was fine again! Almost the same issue as last time, but with a new router!
Unfortunately, since the new router is not supplied by my ISP, they can't/won't troubleshoot it or adjust the frequencies to it, so I'm stuck with either dealing with the manufacturer or replacing the router. Since it's brand new, I'm just going to have Amazon send me a new one and try that one. I figure that's easier.
But I'm just curious if anyone knows what could be the issue with the above details. The tech rep suggested that the WAN port could be burned out, or some other hardware issue caused the router to stop working.
Thanks!
I called my ISP and they said they could see that I was getting bad frequencies on the router, but when I bypassed the router and plugged the ethernet cable directly into the PC, everything cleared up and was fine again! Almost the same issue as last time, but with a new router!
Unfortunately, since the new router is not supplied by my ISP, they can't/won't troubleshoot it or adjust the frequencies to it, so I'm stuck with either dealing with the manufacturer or replacing the router. Since it's brand new, I'm just going to have Amazon send me a new one and try that one. I figure that's easier.
But I'm just curious if anyone knows what could be the issue with the above details. The tech rep suggested that the WAN port could be burned out, or some other hardware issue caused the router to stop working.
Thanks!