Help need for samsung hard drive?

P

paulcheung

Active Member
Hi guys,
My nephew bought this HP pavillion g4 laptop recently. I think the hard drive is in trouble. Windows 7 will start to the logo and fail. then reboot and goto option start normally or repair. none of them working.

I took out the hard drive and connected it to another laptop via USB to sata extenal adapter. then run seatool on it. it is a sumsung 320gb drive.

It fail the short test but it pass the long generic test without any problem.
Is there any thing I can do or just have to returned it for repair? I did try to use Windows 7 installation disk try to repair and hang.

Thank you in advance.
 
P

paulcheung

Active Member
Yes. below is the log.
Thank you




7/23/2012 5:06:02 PM
Unit Model: SAMSUNG HM321HI
Model: HM321HI
Serial Number: S25WJ9DB605032
Firmware Revision: 2AJ10003
Short DST - Started 7/23/2012 5:06:02 PM
Short DST - FAIL 7/23/2012 5:06:18 PM
SeaTools Test Code: 6C9AC2A4
Long Generic - Started 7/23/2012 5:06:51 PM
Long Generic - Pass 7/23/2012 5:29:06 PM
Short DST - Started 7/23/2012 5:31:56 PM
Short DST - FAIL 7/23/2012 5:32:01 PM
SeaTools Test Code: 6C9AC2A4
Short DST - Started 7/23/2012 7:19:30 PM
Short DST - FAIL 7/23/2012 7:19:35 PM
SeaTools Test Code: 6C9AC2A4
Short DST - Started 7/23/2012 7:19:51 PM
Short DST - FAIL 7/23/2012 7:19:56 PM
SeaTools Test Code: 6C9AC2A4
 
P

paulcheung

Active Member
Thank you. Is that mean the drive maybe still good? since it pass the long generic test? What Can I do now? Is it possible a virus cause the seatool can't find the serial number?
 
johnb35

johnb35

Administrator
Staff member
Couldn't tell you, but thats what the results mean. You may want to contact seatools.
 
P

paulcheung

Active Member
Thank you John, I put back the drive to the laptop, some how I got it to restore to factory default using the recovery option. so hope it will work.
Thanks again.
 
You must log in or register to reply here.
Top