Ok well here is an update.
she decided she didn't want to do fixboot so she ran a repair from the xp cd again. this is the repair that is selected after pressing enter on the first screen.
now when she starts the computer she get this:::
"We apologize for the iconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this.
If your computer stopped responding, restarted unexpectedly, or was automatically shut down to protect your files and folders, choose 'Last Know Good Confuguraltion' to revert to the most recent setings that worked.
If a previous startup attemp was interrupted due to a power failure or because the power or reset button was pressed, or if you aren't sure what caused the problem, choose 'Start Windows Normally'.
1.Safe Mode
2.Safe Mode wth Networking
3.Safe Mode with Command Prompt
4.Last Know Configuration (your most recent settings that worked)
5.Start Windows Normally"
Any other suggestions??
thanks