HP ENVY 5540 DESKTOP PRINTER PROBLEM

C

Can Am1551

Member
Hi all,

I haven't posted in a while. I haven't had any Desktop PC or accessory problems in a while, so I guess that's a good thing. Right? :)

Recently, I tried to print something but it came out grayis and only partially. So, thinking that it was my printer, I checked my printer and it looks like I have enough ink.

So what could also be the problem? Thouhgts?

Mark
 
Inkjet printers require that you print at least a few times a month so that the ink doesn't dry up and clog the nozzles. Have you tried printhead cleaning multiple times?
 
Oh HI Johnb35!

So good to hear from you again! No, I hadn't thought of that. Thank you! I hardly print at all so that must be why! Would you happen to be able to send me a link as to how to clean the nozzles? I may have mentioned a while back that I got this all in one HP Envy 5540 printer from my daughter when my old Cannon finally gave out? Therefore, I know VERY little about it as far as cleaning the printheads and nozzles etc.

Thanks again for the reply, and if you respond to this today remember that I will be going offline for the weekend at 3PM PST. But, I will be back here on Monday.

Mark
 
I saw your post before you deleted it. In order to clean the printheads you can go into the printers settings using the onscreen menu on the printer itself.

To clean the printhead on an HP Envy 5540, use the built-in tool: Go to Setup > Tools > Clean Printhead on the printer display. Alternatively, use the HP Smart app or HP Printer Assistant on your computer to run the cleaning cycle. For severe clogs, remove the cartridges and gently clean the copper contacts with a lint-free cloth and distilled water.
HP Support Community +3

Automated Printhead Cleaning (Best First Step)
  1. Load Paper: Ensure plain white paper is loaded in the tray.
  2. Access Menu: On the printer control panel, tap the Setup icon (wrench).
  3. Run Tool: Select Tools, then select Clean Printhead.
  4. Check Quality: The printer will print a test page. If print quality is poor, run a second or third cleaning cycle.
 
Hi Johnb35!
Hope you don't mind but I coppied your reply and put it below mine so it's back in the correct order. When I last replied I saw that it had posted twice so I deleted one.
I don't have Setup > Tools > Clean Printhead on the printer display. It's a little screen with black and white words and icons. On the top from left to right is Copy, Scan, and Printables. Below that is a row of 4 icons. The fourth one is the icon of a black ink drip which is where I saw how much ink I still have. One or more of the first three icons also has a gear icon and I did lookinto those. But nothing I saw at first glance reffered to cleaning.

Also, I see none of these on my printer:
  1. Access Menu: On the printer control panel, tap the Setup icon (wrench).
  2. Run Tool: Select Tools, then select Clean Printhead.
 
It's probably gear icon and then look for maintenance and then cleaning or something similar. It's pretty self explanatory once you get into the menu.

I'll undelete your post and delete the copy of mine so it doesn't get confusing.
 
Hi johnb35!

Hope you had a good weekend! :)

I just looked through all the gear icon info and I did not see anything related to cleaning or maintenance. Isn't there a video out there that will show me how to clean the HP Rnvy 5540 printer?

Also, and this is probably a long shot, but looking through everything I noticed that this printer's Email address is still in my daughter's name. That wouldn't have an impact on the display. Would it?

Mark
 
Good morning johnb35,

I read that manual starting at pg 78 and I have some good news and some bad news. The good news is that I found the gear icon that you had mentioned. Turns out all I had to do was slide the display horizontally with my finger and there was the gear icon with the word set up. So I followed that path. HP had easy-to-understand but thorough instructions and was able to run an auto clean. In fact, I ran aouto clean 3-4 times until it wouldn't do it anymore. After each auto clean it would ask if I was satisfied with the test page it printed out for me and I kept saying no so it would auto clean again.
The bad news is after doing all that I tried to print something and it still wasn't working right.
So now I don'tknow what to do. The ink levels look fine, and I've run several autocleans. Now what?
Mark
 
Have someone knowledgeable look at it and see whats up with it. As I said, with inkjet printers if you don't print a few times a month then the ink will dry up and clog the nozzles. If the cleaning didn't work then you have 2 options.

1. Take it somewhere to have it cleaned up or
2. Buy a new printer

Buying a new printer would most likely be cheaper and quicker.
 
Yeah, I was afraid of that. It might be dead. At least I can still use the scanner. One question I had was: When I run an auto-clean should I remove the ink cartridge first, because I didn't

As far as buying a new printer what would you reccommend? I mean, print quality is great, but it's not what I need most. What I need most is a printer that will work whenever I need it to print something, even if it's only once every six months. Thoughts?
 
Can Am1551 said:
When I run an auto-clean should I remove the ink cartridge first
Click to expand...
No.

If you don't need to print in color then I would recommend a cheap laser printer that will only print black. I use this brand and would highly recommend it. Laser printers are a little more expensive, but they use toner instead of ink and never dries up. You can buy replacement toner for about $50 or less, of course brother branded toner will be more but you can use generic toner which will much cheaper.

www.walmart.com

Brother Wireless MFC-L2760DW Compact Monochrome All-in-One Laser Printer with Copy, Scan and Fax, Duplex and Mobile Printing - Walmart.com

Buy Brother Wireless MFC-L2760DW Compact Monochrome All-in-One Laser Printer with Copy, Scan and Fax, Duplex and Mobile Printing at Walmart.com
www.walmart.com
 
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