HP Laptop DVD Player Not Working

Discussion in 'CD/DVD/Blu-ray Technology' started by BlueOvalFitter, Apr 30, 2019.

  1. BlueOvalFitter

    BlueOvalFitter Member

    Messages:
    67
    Product: HP 2000-299WM NOTEBOOK PC
    Operating System: Microsoft Windows 7 (64-Bit)
    I wanted to watch a movie on my laptop this weekend and the DVD player wouldn't work. I even tried listening to a music CD, to no avail. Usually you can hear the disc spinning, but it does nothing.

    I tried to remove the drivers, then restart. This is what it read as an error;

    HP CDDV DW SN-208BB

    PLEASE CONSULT WITH YOUR DEVICE MAUFACTURER FOR ASSISTANCE GETTING THIS DEVICE INSTALLED."


    Can anyone help me get my DVD player working again?

    Thank You!
     
  2. johnb35

    johnb35 Administrator Staff Member

    Messages:
    42,058
    Is that the error it gives in device manager?
     
  3. BlueOvalFitter

    BlueOvalFitter Member

    Messages:
    67
    I have no idea.
     
  4. BlueOvalFitter

    BlueOvalFitter Member

    Messages:
    67
     
  5. BlueOvalFitter

    BlueOvalFitter Member

    Messages:
    67
    PLEASE CONSULT WITH YOUR DEVICE MAUFACTURER FOR ASSISTANCE GETTING THIS DEVICE INSTALLED.

    Does this mean I need to contact HP?
     
  6. johnb35

    johnb35 Administrator Staff Member

    Messages:
    42,058
    Can you post screenshots from device manager? It would better help us determine what is wrong.
     
  7. _Pete_

    _Pete_ Active Member

    Messages:
    530
    Did you get any joy on the HP forum? It asked me to log in which I aint gonna do. 90% of DVD reader faults are down to the laser and that means replacing the player. But more information has been asked for, specifically, what does it say in device manager.
     

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