HP Laptop DVD Player Not Working

Product: HP 2000-299WM NOTEBOOK PC
Operating System: Microsoft Windows 7 (64-Bit)
I wanted to watch a movie on my laptop this weekend and the DVD player wouldn't work. I even tried listening to a music CD, to no avail. Usually you can hear the disc spinning, but it does nothing.

I tried to remove the drivers, then restart. This is what it read as an error;

HP CDDV DW SN-208BB

PLEASE CONSULT WITH YOUR DEVICE MAUFACTURER FOR ASSISTANCE GETTING THIS DEVICE INSTALLED."


Can anyone help me get my DVD player working again?

Thank You!
 
Product: HP 2000-299WM NOTEBOOK PC
Operating System: Microsoft Windows 7 (64-Bit)
I wanted to watch a movie on my laptop this weekend and the DVD player wouldn't work. I even tried listening to a music CD, to no avail. Usually you can hear the disc spinning, but it does nothing.

I tried to remove the drivers, then restart. This is what it read as an error;

HP CDDV DW SN-208BB

PLEASE CONSULT WITH YOUR DEVICE MAUFACTURER FOR ASSISTANCE GETTING THIS DEVICE INSTALLED."


Can anyone help me get my DVD player working again?

Thank You!
 

johnb35

Administrator
Staff member
Can you post screenshots from device manager? It would better help us determine what is wrong.
 

_Pete_

Active Member
Did you get any joy on the HP forum? It asked me to log in which I aint gonna do. 90% of DVD reader faults are down to the laser and that means replacing the player. But more information has been asked for, specifically, what does it say in device manager.
 
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