hp laptop telling me i have no sound device

[organic86]

i have a problem....my hp laptop is telling me when i go to volume controll that there are no active mixer devices avalible. what should i do????? all help much apreciated thanks

 

[johnb35]

Look in device manager to see if you have any yellow questions marks next to entries still needing drivers. What specific model of HP do you have?

 

[organic86]

hp pavilion dv4000 and in the devise manager there is 8 yellow question marks, ome of them being next 2 multimedia audio controller!!!!! and a few more being, network controller, pci modem... any clues????

 

[paulcheung]

That laptop model need more information. however you can check to see if yours is here. Click on drivers and enter your model number to see if you can find sound drivers.

http://www8.hp.com/us/en/support-drivers.html

 

[organic86]

thanks, but how do i find out my model number??/

 

[johnb35]

On the bottom of the laptop, there should be label with the exact model listed.

 

[spynoodle]

Did you just install Windows? Whenever you do a clean install of Windows, you almost always need to install drivers.

 

[organic86]

Yes have had windows reinstalled.... Is this fix able? If so how do we do it???

 

[johnb35]

If you give us the exact model of laptop you have, we can direct you to the drivers on HP's website.

 

[organic86]

all i have on the laptop is a silver sticker on the back with the product number..another sticker with s/n and p/n all of these have numbers and letters.or would this make any sense??/ EN427EA#ABU

 

[johnb35]

You have the dv4232EA. What operating system are you using?

 

[organic86]

yes it it windows xp i am using, and this is the audio devie i have on it???? Device Description Type
Intel 82801FBM ICH6-M - AC'97 Audio Controller [B-2] PCI

 

[johnb35]

Sound driver - http://h10025.www1.hp.com/ewfrf/wc/...&dlc=en&lc=en&os=228&product=1154618&sw_lang=

Card reader driver - http://h10025.www1.hp.com/ewfrf/wc/...&dlc=en&lc=en&os=228&product=1154618&sw_lang=

Chipset drivers - http://h10025.www1.hp.com/ewfrf/wc/...&dlc=en&lc=en&os=228&product=1154618&sw_lang=

Now for the video and wireless drivers. They list more than one driver for each so what I need you to do is to install the above drivers and let me know what is left that still needs a driver. Then on the remaining devices, I need you to go back into device manager and right click on each item that needs a driver and right click on it, then click on properties, then click on the details tab and give me the 4 digit vendor and device Id numbers. They look like this.

 

[organic86]

i have managed 2 sort the problem, by going 2 hp.com typing in my pn number and the country i am at and it downloaded the drive programes, after repooing it it now has sound ... so thank u all for the help