Laptop is Slow

eddie57

eddie57

Member
Can someone please take a look and my HJT logfile. My laptop is very slow. I did a antivirus scan and no results were found. I also ran malwarebytes and no results were found. Did a disk cleanup and removed all unneccessary programs and toolbars. That helped a bit but still very slow.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:21:11 PM, on 8/22/2012
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16448)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Pavilion&pf=laptop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Pavilion&pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Pavilion&pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Pavilion&pf=laptop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AVG Do Not Track - {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} - C:\Program Files\AVG\AVG2012\avgdtiex.dll
O2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\12.2.0.5\AVG Secure Search_toolbar.dll
O3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\12.2.0.5\AVG Secure Search_toolbar.dll
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files\AVG\AVG2012\avgtray.exe"
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: AVG Do Not Track - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - C:\Program Files\AVG\AVG2012\avgdtiex.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG2012\avgpp.dll
O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files\Common Files\AVG Secure Search\ViProtocolInstaller\12.2.0\ViProtocol.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: AddFiltr - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\AddFiltr.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgidsagent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgwdsvc.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLSched.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Roxio\Roxio MyDVD Basic v9\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: stllssvr - Unknown owner - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe (file missing)
O23 - Service: vToolbarUpdater12.2.0 - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\12.2.0\ToolbarUpdater.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 5817 bytes
 
johnb35 said:
How is it slow? Can you give me an example?
Click to expand...

takes a while to start up, opening programs, opening IE, etc.

Thanks.

PS: I did remove JAVA and numerous unnecessary programs and disabled all toolbars and that has helped. I have ordered additional RAM memory. currently has 512 and upgrading to 2GB. Feel free to ask any additional questions.
 
Lets see if you have any other unnecessary programs. I need you to post a special log from hijackthis. Open hijackthis, click on open misc tools section, click on open uninstall manager, click on save list and save it. Then copy and paste the contents back here.

Also do the following.

Please download and run TDSSkiller

When the program opens, click on the start scan button.

TDSSKiller will now scan your computer for the TDSS infection. When the scan has finished it will display a result screen stating whether or not the infection was found on your computer. If it was found it will display a screen similar to the one below.

infection-found.jpg


To remove the infection simply click on the Continue button and TDSSKiller will attempt to clean the infection.

When it has finished cleaning the infection you will see a report stating whether or not it was successful as shown below.

scan-completed.jpg


If the log says will be cured after reboot, please reboot the system by pressing the reboot now button.

After running there will be a log that will be located at the root of your c:\ drive labeled tdsskiller with a series of numbers after it. Please open the log and copy and paste it back here.
 
TheTDSSkiller found No infections. Below is the HJT Uninstall list.

After turning on my laptop I timed the time it took for the laptop to load up and show my desktop. It took 8 to 9 minutes. Shutdown takes quite a while also.

Can I uninstall all those "HP Programs"? there are numerous and I think they are slowing the system down.

Activation Assistant for the 2007 Microsoft Office suites
ActiveCheck component for HP Active Support Library
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 8
ASL_HS_Installer32
AVG 2012
AVG 2012
AVG 2012
CCleaner
CleanUp!
Conexant HD Audio
DivX
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Connections (remove only)
HP Customer Experience Enhancements
HP Easy Setup - Core
HP Easy Setup - Frontend
HP Help and Support
HP Quick Launch Buttons 6.10 B9
HP QuickPlay 3.0
HP Total Care Advisor
HP Update
HP User Guide 0041
HP Wireless Assistant
HPAsset component for HP Active Support Library
HPNetworkAssistant
Malwarebytes Anti-Malware version 1.62.0.1300
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Client Profile
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
My HP Games
NVIDIA Drivers
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596856) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596880) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2597161) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2596786) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2596917) 32-Bit Edition
Soda PDF 3D Reader
Soft Data Fax Modem with SmartCP
Sonic Activation Module
SpywareBlaster 4.6
Synaptics Pointing Device Driver
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
 
the problem is you are running Vista with only 512 mb ram, heck XP wont even run right on 512 of ram..My opinion either upgrade to Windows 7 or down grade to XP... Windows Vista was not very good os..
 
TheComputerMan said:
the problem is you are running Vista with only 512 mb ram, heck XP wont even run right on 512 of ram..My opinion either upgrade to Windows 7 or down grade to XP... Windows Vista was not very good os..
Click to expand...

I just ordered 2GB of Ram Memory. I do have the Windows XP Software from my last PC that was fried. Do you really think I'd be better off with XP? I don't do much but surf the web and use MS Office Software.

How would I go about installing the XP OS? Do I just insert the CD? Any tips on how to do it would be appreciated.
 
TheComputerMan said:
Windows Vista was not very good os..
Click to expand...
This is complete bull defecation.
eddie57 said:
How would I go about installing the XP OS? Do I just insert the CD? Any tips on how to do it would be appreciated.
Click to expand...
1. that will not work. You will need a OEM or Retail disk with the correct key
2. No. You have a superior OS as is. Upgrade your RAM and check with TDS killer like John suggested and you will be fine.
 
wolfeking said:
This is complete bull defecation.
Click to expand...

Unfortunately Vista doesn't run very well on some machines even with enough memory installed. I work on computers constantly, I have my own repair business.

My recommendation would be to wait until you get more memory installed and see what happens. However, it still shouldn't take 8-9 minutes to load everything. It's possible you have a software issue. Try uninstalling AVG and see if the machine is faster. Make sure you download and run the avg removal tool.

http://download.avg.com/filedir/util/avgrem/avg_remover_stf_x86_2012_2125.exe
 
johnb35 said:
Unfortunately Vista doesn't run very well on some machines even with enough memory installed. I work on computers constantly, I have my own repair business.

My recommendation would be to wait until you get more memory installed and see what happens. However, it still shouldn't take 8-9 minutes to load everything. It's possible you have a software issue. Try uninstalling AVG and see if the machine is faster. Make sure you download and run the avg removal tool.

http://download.avg.com/filedir/util/avgrem/avg_remover_stf_x86_2012_2125.exe
Click to expand...

If i remove AVG, what antivirus do you recommend I install? Thanks for the reply.
 
You can try either Avast or Microsoft Security Essentials, both are free. But don't load any antivirus until you see what uninstalling AVG does for the system. When was the last time vista was freshly installed on it?
 
johnb35 said:
You can try either Avast or Microsoft Security Essentials, both are free. But don't load any antivirus until you see what uninstalling AVG does for the system. When was the last time vista was freshly installed on it?
Click to expand...

I believe the vista is the original install. Though I am not sure if we have the recovery disks.

Thanks
 
I would definately do a fresh install of Vista if you can find the recovery cd's. What is the exact model number of laptop you have? It would be in your best interest to max out the ram on it so it runs better.
 
Laptop Model

johnb35 said:
I would definately do a fresh install of Vista if you can find the recovery cd's. What is the exact model number of laptop you have? It would be in your best interest to max out the ram on it so it runs better.
Click to expand...

Hey john35,

The laptop is a compaq pavilion dv6305us. I asked my daughter for the cd's but she says she can't seem to find them. Thanks for the reply.

Eddie
 
Wow, the max ram for that machine is only 2gb. They should have never put vista on that. I would say find a copy of XP and install it but that may be more trouble then whats its worth. HP doesn't list any xp drivers and it may be a hassle getting it installed. Looks like you will have to max out the memory and call it a day. See if there is a recovery partition on the laptop, you may be able to reinstall windows that way.
 
Recovery Partition

johnb35 said:
Wow, the max ram for that machine is only 2gb. They should have never put vista on that. I would say find a copy of XP and install it but that may be more trouble then whats its worth. HP doesn't list any xp drivers and it may be a hassle getting it installed. Looks like you will have to max out the memory and call it a day. See if there is a recovery partition on the laptop, you may be able to reinstall windows that way.
Click to expand...

How would I check for a recovery partition? Thanks for the reply.
 
Recovery Partition

johnb35 said:
Wow, the max ram for that machine is only 2gb. They should have never put vista on that. I would say find a copy of XP and install it but that may be more trouble then whats its worth. HP doesn't list any xp drivers and it may be a hassle getting it installed. Looks like you will have to max out the memory and call it a day. See if there is a recovery partition on the laptop, you may be able to reinstall windows that way.
Click to expand...

john,

there is a drive name HP_Recovery (D:). Is that the recovery partition you were refering to?

Thanks
 
I believe on HP's you restart the system and press the F10 key to access the recovery partition and it should start the process.
 
You must log in or register to reply here.
Back
Top