need help with bsod ntoskrnl.exe

M

msann1378

New Member
I have been getting these bsod's since last Oct. Following is the bluescreen view of the dumps. What do you think is causing this. Thanks in advance.

Dump File : 040215-45833-01.dmp
Crash Time : 4/2/2015 12:51:33 AM
Bug Check String :
Bug Check Code : 0x00000101
Parameter 1 : 00000000`00000019
Parameter 2 : 00000000`00000000
Parameter 3 : fffff880`034a4180
Parameter 4 : 00000000`00000005
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18798 (win7sp1_gdr.150316-1654)
Processor : x64
Crash Address : ntoskrnl.exe+74ec0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\windows\Minidump\040215-45833-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 291,200
Dump File Time : 4/2/2015 12:53:58 AM
==================================================

==================================================
Dump File : 033015-35459-01.dmp
Crash Time : 3/30/2015 10:38:28 PM
Bug Check String :
Bug Check Code : 0x00000101
Parameter 1 : 00000000`00000019
Parameter 2 : 00000000`00000000
Parameter 3 : fffff880`009b2180
Parameter 4 : 00000000`00000004
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18798 (win7sp1_gdr.150316-1654)
Processor : x64
Crash Address : ntoskrnl.exe+74ec0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\windows\Minidump\033015-35459-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 285,744
Dump File Time : 3/30/2015 10:40:26 PM
==================================================

==================================================
Dump File : 032715-43571-01.dmp
Crash Time : 3/27/2015 11:55:32 AM
Bug Check String :
Bug Check Code : 0x00000101
Parameter 1 : 00000000`00000019
Parameter 2 : 00000000`00000000
Parameter 3 : fffff880`034a4180
Parameter 4 : 00000000`00000005
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+5d55d
File Description : NVIDIA Windows Kernel Mode Driver, Version 327.02
Product Name : NVIDIA Windows Kernel Mode Driver, Version 327.02
Company : NVIDIA Corporation
File Version : 9.18.13.2702
Processor : x64
Crash Address : ntoskrnl.exe+74ec0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\windows\Minidump\032715-43571-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 285,632
Dump File Time : 3/27/2015 11:58:47 AM
==================================================
 
Zip up the following files and attach them to your next reply.

C:\windows\Minidump\040215-45833-01.dmp
C:\windows\Minidump\033015-35459-01.dmp
 
who crashed me report

System Information (local)
--------------------------------------------------------------------------------

computer name: PEGGY-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\windows
Hardware: Qosmio X505, TOSHIBA
CPU: GenuineIntel Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 8577855488 total




--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\windows\Minidump

Crash dumps are enabled on your computer.

On Sun 4/19/2015 8:27:06 AM GMT your computer crashed
crash dump file: C:\windows\Minidump\041915-46472-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x72A40)
Bugcheck code: 0x101 (0x19, 0x0, 0xFFFFF880009B2180, 0x4)
Error: CLOCK_WATCHDOG_TIMEOUT
file path: C:\windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an expected clock interrupt on a secondary processor, in a multi-processor system, was not received within the allocated interval.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 4/19/2015 8:27:06 AM GMT your computer crashed
crash dump file: C:\windows\memory.dmp
This was probably caused by the following module: hal.dll (hal!HalReturnToFirmware+0xB2D)
Bugcheck code: 0x101 (0x19, 0x0, 0xFFFFF880009B2180, 0x4)
Error: CLOCK_WATCHDOG_TIMEOUT
file path: C:\windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This indicates that an expected clock interrupt on a secondary processor, in a multi-processor system, was not received within the allocated interval.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Thu 4/2/2015 5:51:33 AM GMT your computer crashed
crash dump file: C:\windows\Minidump\040215-45833-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x74EC0)
Bugcheck code: 0x101 (0x19, 0x0, 0xFFFFF880034A4180, 0x5)
Error: CLOCK_WATCHDOG_TIMEOUT
file path: C:\windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an expected clock interrupt on a secondary processor, in a multi-processor system, was not received within the allocated interval.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 3/31/2015 3:38:28 AM GMT your computer crashed
crash dump file: C:\windows\Minidump\033015-35459-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x74EC0)
Bugcheck code: 0x101 (0x19, 0x0, 0xFFFFF880009B2180, 0x4)
Error: CLOCK_WATCHDOG_TIMEOUT
file path: C:\windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an expected clock interrupt on a secondary processor, in a multi-processor system, was not received within the allocated interval.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 3/27/2015 4:55:32 PM GMT your computer crashed
crash dump file: C:\windows\Minidump\032715-43571-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x74EC0)
Bugcheck code: 0x101 (0x19, 0x0, 0xFFFFF880034A4180, 0x5)
Error: CLOCK_WATCHDOG_TIMEOUT
file path: C:\windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an expected clock interrupt on a secondary processor, in a multi-processor system, was not received within the allocated interval.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

5 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
 
Looks like your processor is to blame here. Can you list what your specs are as far as motherboard, processor, ram, video card, Power supply, etc...
 
Here is some info:
computer name: PEGGY-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\windows
Hardware: Qosmio X505, TOSHIBA
CPU: GenuineIntel Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 8577855488 total
 
How are the cpu temps? Do you have a temperature monitoring program installed such as core temp or real temp?
 
I'm in the internet when I click the mouse it hangs. I received another dump this morning. Attaching dump and whocrashed report

On Mon 4/20/2015 12:57:02 PM GMT your computer crashed
crash dump file: C:\windows\Minidump\042015-42089-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x72A40)
Bugcheck code: 0x101 (0x19, 0x0, 0xFFFFF880009B2180, 0x4)
Error: CLOCK_WATCHDOG_TIMEOUT
file path: C:\windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an expected clock interrupt on a secondary processor, in a multi-processor system, was not received within the allocated interval.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 4/20/2015 12:57:02 PM GMT your computer crashed
crash dump file: C:\windows\memory.dmp
This was probably caused by the following module: hal.dll (hal!HalReturnToFirmware+0xB2D)
Bugcheck code: 0x101 (0x19, 0x0, 0xFFFFF880009B2180, 0x4)
Error: CLOCK_WATCHDOG_TIMEOUT
file path: C:\windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This indicates that an expected clock interrupt on a secondary processor, in a multi-processor system, was not received within the allocated interval.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
 

Attachments

Sorry I don't have time to post the program needed for this. Download the Nvidia driver removal tool and download the newest driver and install it. This means uninstalling everything that has to do with your graphics card. (Physx, Nvidia 3d vision driver, Nvidia Geforce experience) You should be able to see everything dealing with Nvidia in your 'Programs and features' tab. Just from searching the internet I have seen a few places where the Stop Code 0x00000101 deals with the Nvidia drivers. There is also issues with the Asus AI Suite on some systems that is bringing up the CLOCK WATCHDOG TIMEOUT error. Also could try resetting the BIOS.
 
Last edited:
I would say try updating the bios. You will have to lookup your exact model number of toshiba laptop to see if there is a bios update available. Did you download any software for overclocking? If so, this may be causing the problem as well. Try uninstalling it if you did.
 
My blue screen problem was resolved by downloading the latest NVIDIA GeForce drivers and updates.
Thanks everyone for your help!!
 
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