New computer crashes on certain videos

Discussion in 'Desktop Computers' started by ScoobyDuh888, Oct 30, 2018.

  1. ScoobyDuh888

    ScoobyDuh888 New Member

    Messages:
    5
    Hello everyone,

    4-5 months ago I've bought a new computer. Now when I'm watching certain videos the computer crashes and I need to reset the machine. It also seems it crashes on the same video's. Let's say if I watch a video on youtube and the computer crashes, I reset it, go back to youtube and watch the same video it crashes again. But if I watch another video it wouldn't crash. Very weird...

    This is the proccesor I'm using and the graphics card:
    - INTEL-Core i7 8700 3.2-4.6GHZ 12MB 6 Core 12
    - PNY-QUADRO® P1000 4GB GDDR5 640 CUDA CORES

    Should I go back to the shop? Or do I just need to update some drivers?
     
  2. Deerling7

    Deerling7 Active Member

    Messages:
    731
    It may be Youtube's fault. Recently they have been taking Google+ services down, and Youtube is very heavily built around Google+. This has been causing some issues with Youtube. I have had my browser crash a couple of times, but never the whole PC.
     
  3. ScoobyDuh888

    ScoobyDuh888 New Member

    Messages:
    5
    Sorry I didn't specify my "question" enough bcse my English is not too good. But my desktop also crashes on video's I upload on gyfcat, imgur etc... Also scrolling on facebook is impossible because certain clips causes a crash. So it's not just youtube.
     
  4. Deerling7

    Deerling7 Active Member

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    731
    Ok. Have you ran any virus/malware scans?
     
  5. ScoobyDuh888

    ScoobyDuh888 New Member

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    5
    I'm using McAfee and I've ran a few scans in the past and I'm running one at this moment. Nothing suspicious in the past though.

    Also the problem occurs since the beginning, so 4-5 months ago when I bought it. To express the issue in numbers I would say I've needed to reset my computer for +-20 times since I bought it, so +-20 crashes. I listen alot of music video's on YouTube so I wouldn't say the issue occurs that much.
     
  6. Deerling7

    Deerling7 Active Member

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    731
    If you can still return it, I would suggest doing that.
     
  7. ScoobyDuh888

    ScoobyDuh888 New Member

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    5
    Well they builded the PC for me with the parts I wanted. So probably if a part is causing the failure I can exchange it. Any ideas which part can cause this kind of issues? Is it the graphics card?
     
  8. Deerling7

    Deerling7 Active Member

    Messages:
    731
    It could be the GPU, but it could also be other parts as well, maybe even several.

    If you got it built for you I would take it to them and explain your issue.
     
    Darren likes this.
  9. ScoobyDuh888

    ScoobyDuh888 New Member

    Messages:
    5
    Ok thank you I'll contact the store soon.
     

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