PC Crashing on Boot

N

Newfiestang50

Member
Hi,

My Dell PC just starting crashing on boot up and I have a hunch it might be the video driver. It seems that it started happening once I installed the new Nvidia drivers for my Geforce GTX 660 but this could be coincidence. Sometime it wont even get into the boot process far enough to choose safe mode but if it does the PC boots up without issue.

I know a little a computers but not enough to fix this, any help would be appreciated. Also, I,ve searched here for several hours but could not find an issue familiar to mine. I am not getting the blue screen of death but rather just not booting at all or when it does it starts up but only to crash with screen turning black as if it were turned off. The PC seems to keep running without video.
 
If you can't boot far enough to even access safe mode options then its not the driver because the driver hasn't loaded yet. What I would do is remove and reinsert the video card and see if that helps any. If not, there is another issue somewhere.
 
johnb35 said:
If you can't boot far enough to even access safe mode options then its not the driver because the driver hasn't loaded yet. What I would do is remove and reinsert the video card and see if that helps any. If not, there is another issue somewhere.
Click to expand...

Sometimes it will get that far, sometimes it wont crash until windows is completely loaded. It seems completely random. Is there any other items I can check as I currently have it booted is safe mode.
 
Rebooting usually means hardware issue of some kind. If it was shutting off completely then it would be an overheating issue, but its not. As I suggested before, just remove and reinsert video card. Wouldn't hurt to do the memory or any other hardware attached to system. For grins and giggles you might want to do a system restore to before the driver update and see if things get better. Who knows.
 
johnb35 said:
Rebooting usually means hardware issue of some kind. If it was shutting off completely then it would be an overheating issue, but its not. As I suggested before, just remove and reinsert video card. Wouldn't hurt to do the memory or any other hardware attached to system. For grins and giggles you might want to do a system restore to before the driver update and see if things get better. Who knows.
Click to expand...

OK, doing the system restore now, does this mean that I'm going to loose purchased Norton 360 that I just downloaded two days ago.
 
You probably created an account with Norton, and your anti virus subscription is probably tied to that. So probably not.
 
Darren said:
You probably created an account with Norton, and your anti virus subscription is probably tied to that. So probably not.
Click to expand...

Your right I did, and now that I think of it, it was around the same time I did the video driver update as well. Could it be Norton causing this. I had it all along but for some reason it stopped working and I called Norton support and they did an update for me.
 
Something hardware related is causing your issue, not software. Since it is rebooting before windows even loads then its a hardware issue. I would say try updating your bios but since your system isn't stable, then don't even try it.
 
johnb35 said:
Something hardware related is causing your issue, not software. Since it is rebooting before windows even loads then its a hardware issue. I would say try updating your bios but since your system isn't stable, then don't even try it.
Click to expand...

Well I done the system restore and so far so good. I shut it down and rebooted no problem. Now I just have to retrieve my Norton that I just updated. Like I said before, it almost seemed like I was loosing my video, the PC stayed running, it didn't make any sounds as if it were shutting down which is why I suspected the video card/driver. So maybe my initial description was a little misleading, maybe it wasn't a system crash but a video card crash. I wont say its fixed yet but it did start up for the first time today without issues since doing the restore. I did the restore back to just before I did the video driver update.
 
johnb35 said:
Ok, keep us updated.
Click to expand...

Well, problem is back again but now I'm getting to the windows screen every time then it crashes and occasionally I get a blue screen explaining something about windows is shutting down to protect itself. It also mentions something about removing new software or hardware installed recently. What I don't understand is why I got about 5 to 6 good starts on this thing now issues again.

Once again any help would be appreciated. This thing is soone going to the curb except my video card.
 
johnb35 said:
What is the make and model of your power supply?
Click to expand...

Its the factory dell, not sure if that helps. My PC is an Studio 540, Q8300 processor, 6G of Ram, running Vista 64.

Also, see below for blue screen view dump. If I reading that correctly my last crash was Jan 5th of this year. So does this mean the PC is not actually crashing when this happens.

Dump File : Mini010514-01.dmp
Crash Time : 05/01/2014 7:58:01 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`072f94e0
Parameter 2 : fffffa60`0275ce64
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5be28
File Description : DirectX Graphics Kernel
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 7.0.6002.18107 (vistasp2_gdr_win7ip_dgt(wmbla).090924-1550)
Processor : x64
Crash Address : ntoskrnl.exe+57150
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini010514-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 480,808
Dump File Time : 05/01/2014 8:00:47 PM
==================================================

==================================================
Dump File : Mini041713-01.dmp
Crash Time : 17/04/2013 11:50:38 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffffa90`0843fce8
Parameter 2 : 00000000`00000000
Parameter 3 : fffffa60`0285fcbd
Parameter 4 : 00000000`00000005
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+57150
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18881 (vistasp2_gdr.130707-1535)
Processor : x64
Crash Address : ntoskrnl.exe+57150
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini041713-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 274,360
Dump File Time : 17/04/2013 11:52:27 AM
==================================================

==================================================
Dump File : Mini031713-01.dmp
Crash Time : 17/03/2013 12:41:27 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`09437030
Parameter 3 : 00000000`f2000040
Parameter 4 : 00000000`00000800
Caused By Driver : hal.dll
Caused By Address : hal.dll+78ba
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : x64
Crash Address : ntoskrnl.exe+57150
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini031713-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 274,360
Dump File Time : 17/03/2013 12:43:46 PM
==================================================

==================================================
Dump File : Mini031513-01.dmp
Crash Time : 15/03/2013 9:32:54 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`07367010
Parameter 2 : fffffa60`0261f9b0
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5bad4
File Description : DirectX Graphics Kernel
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 7.0.6002.18107 (vistasp2_gdr_win7ip_dgt(wmbla).090924-1550)
Processor : x64
Crash Address : ntoskrnl.exe+57150
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini031513-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 398,344
Dump File Time : 15/03/2013 9:34:23 PM
==================================================

==================================================
Dump File : Mini030313-01.dmp
Crash Time : 03/03/2013 11:27:23 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0aa61010
Parameter 2 : fffffa60`026189b0
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5bad4
File Description : DirectX Graphics Kernel
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 7.0.6002.18107 (vistasp2_gdr_win7ip_dgt(wmbla).090924-1550)
Processor : x64
Crash Address : ntoskrnl.exe+57150
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini030313-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 656,008
Dump File Time : 03/03/2013 11:28:51 PM
==================================================
 
According to that, January 5th was the last recorded crash and was due to either video card issue or driver issue. There were 2 more related to the same issue. This could be from a bad video card. Can you try using a different one and see if the system reboots? Also, have you checked event viewer for any errors?
 
johnb35 said:
According to that, January 5th was the last recorded crash and was due to either video card issue or driver issue. There were 2 more related to the same issue. This could be from a bad video card. Can you try using a different one and see if the system reboots? Also, have you checked event viewer for any errors?
Click to expand...

That date cooresponds to when my old video card failed and I then replaced it with the GTX 660 which has been running fine ever since. So why did it not record the latest crashes, I did get the blue screen as I described earlier.

Also, where do I find the event viewer.
 
johnb35 said:
According to that, January 5th was the last recorded crash and was due to either video card issue or driver issue. There were 2 more related to the same issue. This could be from a bad video card. Can you try using a different one and see if the system reboots? Also, have you checked event viewer for any errors?
Click to expand...

Ok, found the event viewer and there are alot of errors but not sure whats significant. I guess I should be looking around dates when the crash occured.
 
Ok, another bit of info. The PC also crashes starting it in safe mode with networking but never yet crashed in safe mode without networking. Whats the difference in the two.
 
With networking means you will have internet. Without networking means you won't have internet.
 
Install your chipset drivers in safe mode without networking. Also, that PSU is probably insufficient for a GTX660.
 
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