pc is freezing randomly

tamir111111

New Member
I have a pc with this spec:

1597847374919.png

1597847439220.png

1597847625920.png

For some reason, my computer is freezing for about 4 seconds every time randomly.

This is happening more frequently when I am playing games like "League of legends", but also happens when I am watching youtube for example.

I have checked all my drivers, they are up to date.

Any idea why this is happening?
 

johnb35

Administrator
Staff member
Possibly the harddrive is having some issues? How long has it been doing this? Any software or hardware added prior to the issue starting?
 

johnb35

Administrator
Staff member
You should never let it get this far before getting it fixed. This could be software or hardware related.

Well, the first thing I recommend doing is download and run Ccleaner and Malwarebytes and check the system for malware.

https://www.ccleaner.com/ccleaner/download/standard Open program and then click on custom clean and then click on run cleaner See attached image

https://www.malwarebytes.com/mwb-download/thankyou/ Open program and then click on scan. See attached.

Quarantine whatever it finds.

If after that it still freezes up, then you should find out what brand of hard drive it has and download the correct diagnostic software for it and run it to test drive for errors. If you can give us the brand we can direct you to the correct diagnostic software. If you go into device manager and expand disk drives section, you'll see a model number. that will determine the brand. See attached.

ccleaner.jpg

mb1.jpg

hdd.jpg
 

tamir111111

New Member
You should never let it get this far before getting it fixed. This could be software or hardware related.

Well, the first thing I recommend doing is download and run Ccleaner and Malwarebytes and check the system for malware.

https://www.ccleaner.com/ccleaner/download/standard Open program and then click on custom clean and then click on run cleaner See attached image

https://www.malwarebytes.com/mwb-download/thankyou/ Open program and then click on scan. See attached.

Quarantine whatever it finds.

If after that it still freezes up, then you should find out what brand of hard drive it has and download the correct diagnostic software for it and run it to test drive for errors. If you can give us the brand we can direct you to the correct diagnostic software. If you go into device manager and expand disk drives section, you'll see a model number. that will determine the brand. See attached.

View attachment 9933

View attachment 9934

View attachment 9935
I will update you, currently downloading the softwares
 

tamir111111

New Member
You should never let it get this far before getting it fixed. This could be software or hardware related.

Well, the first thing I recommend doing is download and run Ccleaner and Malwarebytes and check the system for malware.

https://www.ccleaner.com/ccleaner/download/standard Open program and then click on custom clean and then click on run cleaner See attached image

https://www.malwarebytes.com/mwb-download/thankyou/ Open program and then click on scan. See attached.

Quarantine whatever it finds.

If after that it still freezes up, then you should find out what brand of hard drive it has and download the correct diagnostic software for it and run it to test drive for errors. If you can give us the brand we can direct you to the correct diagnostic software. If you go into device manager and expand disk drives section, you'll see a model number. that will determine the brand. See attached.

View attachment 9933

View attachment 9934

View attachment 9935
It helped but just a tiny bit.

could you tell me what to download to test my hard drive ?

1598020986173.png
 

johnb35

Administrator
Staff member
Samsung magician for the SSD and seatools for windows for the seagate hdd.


Run the long extended test on the seagate drive.
 

johnb35

Administrator
Staff member
The drives look good. The issue could be just about anything. Did you run Malwarebytes?
 

johnb35

Administrator
Staff member
Good to know. I always run ccleaner and malwarebytes first on any machine I work on. If the pc is still having issues afterwards, then I start digging deeper. I've had my own computer repair business on the side for over 20 years now.
 

tamir111111

New Member
Good to know. I always run ccleaner and malwarebytes first on any machine I work on. If the pc is still having issues afterwards, then I start digging deeper. I've had my own computer repair business on the side for over 20 years now.
The probleam has actually returned, just for the past 2 days I am getting the freezing again,

I have got this message at the same time that I got my pc freez:

1598712083272.png

Do have any idea what could be the problem here?
Good to know. I always run ccleaner and malwarebytes first on any machine I work on. If the pc is still having issues afterwards, then I start digging deeper. I've had my own computer repair business on the side for over 20 years now.
 

johnb35

Administrator
Staff member
It could be many different things. I would suggest taking it in to a computer repair shop and have them figure it out.
 
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