Problem?

If there is nothing of importance on your drive, format it, reinstall windows, and install the drivers for your chipset this time, along with all other drivers, which you can find here:

http://www.nodevice.com/driver/download.html#body

note though, there are 2 chipset downloads, it is the one further down that you want, version 7.15.11.6382

If you do have important data on there, then either:

1. Put your drive in another computer and back it up there before formatting

2. Download ubunutu and burn it to a disc. then, boot from the disc, just trying ubuntu, and you will be able to mount your hard drive and another storage device, so a memory stick, external hard drive, whatever, and back it all up to there. You can download ubuntu from here:

http://www.ubuntu.com/desktop/get-ubuntu/download
 
Aastii said:
If there is nothing of importance on your drive, format it, reinstall windows, and install the drivers for your chipset this time, along with all other drivers, which you can find here:

http://www.nodevice.com/driver/download.html#body

note though, there are 2 chipset downloads, it is the one further down that you want, version 7.15.11.6382

If you do have important data on there, then either:

1. Put your drive in another computer and back it up there before formatting

2. Download ubunutu and burn it to a disc. then, boot from the disc, just trying ubuntu, and you will be able to mount your hard drive and another storage device, so a memory stick, external hard drive, whatever, and back it all up to there. You can download ubuntu from here:

http://www.ubuntu.com/desktop/get-ubuntu/download
Click to expand...

i managed to get into safe mode for a while and install it .then in device manager everything was installed properly, went into normal windows for a while and it froze again..why does it keep on freezing?
i installed those nvdia chipset drivers you told me to download.
 
Claustro said:
i managed to get into safe mode for a while and install it .then in device manager everything was installed properly, went into normal windows for a while and it froze again..why does it keep on freezing?
i installed those nvdia chipset drivers you told me to download.
Click to expand...

alright, if it no longer says that the drivers for the co processor aren't installed, run some hardware tests :)

As you can not boot into windows properly, download bootable memtest from here:

http://www.memtest.org/download/4.10/memtest86+-4.10.iso.zip

burn it to a cd, run it at start up and let it keep going until an error occurs, or ~8 hours is up, whichever comes first. The longer you leave it the better. If a single error comes up in that time, it is most probably down to faulty memory.

If that passes, run your hard drive diagnostics utility. If you are unsure of the manufacturer, take the side off of your case and take a look at the hard drive, it will say on the sticker on top. Download the applicable solution from below:

Hitatchi: http://www.hitachigst.com/support/downloads/

HP: http://h20000.www2.hp.com/bizsuppor...wEnvOID=1005&swLang=8&taskId=135&mode=4&idx=1

Samsung: http://www.samsung.com/global/business/hdd/support/utilities/ES_Tool.html

Seagate/Maxtor: http://www.seagate.com/www/en-us/support/downloads/seatools

Toshiba/Fujitsu: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities

Western Digital: http://support.wdc.com/product/download.asp?level1=6&lang=en

post back if either fail
 
Aastii said:
alright, if it no longer says that the drivers for the co processor aren't installed, run some hardware tests :)

As you can not boot into windows properly, download bootable memtest from here:

http://www.memtest.org/download/4.10/memtest86+-4.10.iso.zip

burn it to a cd, run it at start up and let it keep going until an error occurs, or ~8 hours is up, whichever comes first. The longer you leave it the better. If a single error comes up in that time, it is most probably down to faulty memory.

If that passes, run your hard drive diagnostics utility. If you are unsure of the manufacturer, take the side off of your case and take a look at the hard drive, it will say on the sticker on top. Download the applicable solution from below:

Hitatchi: http://www.hitachigst.com/support/downloads/

HP: http://h20000.www2.hp.com/bizsuppor...wEnvOID=1005&swLang=8&taskId=135&mode=4&idx=1

Samsung: http://www.samsung.com/global/business/hdd/support/utilities/ES_Tool.html

Seagate/Maxtor: http://www.seagate.com/www/en-us/support/downloads/seatools

Toshiba/Fujitsu: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities

Western Digital: http://support.wdc.com/product/download.asp?level1=6&lang=en

post back if either fail
Click to expand...

i just tried the memory test. and the first time it got into it , it went to 6 seconds and froze. had to reset from plug. second time it didnt even start. and the 3rd time it started for 8 seconds and it said errors 715, everything was red and its just frozen now.
 
once it gave me some kind of error, i dont remember it exactly, but when i started windows up it was like

C:/windows/minidump/
 
Claustro said:
i just tried the memory test. and the first time it got into it , it went to 6 seconds and froze. had to reset from plug. second time it didnt even start. and the 3rd time it started for 8 seconds and it said errors 715, everything was red and its just frozen now.
Click to expand...

there you are then, most probably memory causeing your problems :)

If you have more than 1 stick of memory, test each one individually and see if they all crash, or just certain ones, or if none crash when run independantly. If the last one occurs and they all pass on their own, you are looking at probably a motherboard problem, as the settings should be correct, as it is a prebuilt system, and as it was working before hand, it can be assumed the memory is matched.

Should each pass individually, put them all back in and test again with the full set in and see what happens
 
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Aastii said:
there you are then, most probably memory causeing your problems :)

If you have more than 1 stick of memory, test each one individually and see if they all crash, or just certain ones, or if none crash when run independantly. If the last one occurs and they all pass on their own, you are looking at probably a motherboard problem, as the settings should be correct, as it is a prebuilt system, and as it was working before hand, it can be assumed the memory is matched.

Should each pass individually, put them all back in and test again with the full set in and see what happens
Click to expand...

:) The first ram i unplugged was the 1GB ram, and when i ran the test the screen went fuzzy, and froze with millions of errors. then i plugged the 1GB ram in and unplugged the 2GB ram. Ran the test, and no errors. is it safe to say this is what has been causing the computer to crash ? as in should i expect more problems with like the mother board or something?
 
ok, now i removed that "faulty" ram, windows usually starts up. and i can use it for a while, but after a while, it still freezes. my screen starts flickerling and i have to turn it off from the mains.

i took some videos, you cant see much but i thought they might help.


here they are

video 1
video 2
video 3
video 4

why is it still freezing and flickering? is it a heat problem? or motherboard? or is this ram not very good aswell?
 
You mentioned you had an nVidia graphics card in the machine. You could try removing it temporarily and using the intel onboard video. If the other stick of ram was bad, memtest would have shown it if you ran it for length of time Aasti suggested.

Also, something you may want to take into account is this. Generally, ram doesnt just go bad like that. Its possible to get a bad stick from the factory from a bad batch but other than that, only some type of electrical shock or massively overheating it breaks it. Thats why pretty much any stick of memory you buy these days comes with a lifetime warranty.

The reason i bring that up is that if the system was hit by some type of power surge, it could potentially cause multiple pieces of hardware to fail.
 
Claustro said:
yeah , no problems. but still freezes
Click to expand...

Apart from formatting and trying again, which would test and rule out software errors, the only thing you can do to test your hardware is swap parts out for components that you know work.

If you have another system with the compatable motherboard, CPU or power supply, swap the components into the working system 1 by 1 until the working system no longer works. That will tell you which component is at fault.

Alternatively, contact Acer themselves and ask them to provide a sollution. I doubt it is still in warranty because of the age, however they should be able to provide some help

=EDIT=

have you also ran the diagnostics tool that came with your system? There should either be a disc, or when booting up a button to press to enter it. If you can get into that, try running it and see if it says anything
 
Last edited:
Aastii said:
Apart from formatting and trying again, which would test and rule out software errors, the only thing you can do to test your hardware is swap parts out for components that you know work.

If you have another system with the compatable motherboard, CPU or power supply, swap the components into the working system 1 by 1 until the working system no longer works. That will tell you which component is at fault.

Alternatively, contact Acer themselves and ask them to provide a sollution. I doubt it is still in warranty because of the age, however they should be able to provide some help

=EDIT=

have you also ran the diagnostics tool that came with your system? There should either be a disc, or when booting up a button to press to enter it. If you can get into that, try running it and see if it says anything
Click to expand...

i got it off a friend. no cds or anything.. just computer screen keyboard and mouse. had to re install windows with my own cd.
 
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