Programs are crashing - need help

F

fej180

New Member
Hey guys,

I turned on my computer yesterday (I don't use it very often, maybe 3 times a week) and all of a sudden this window popped up.

1.jpg


Here is the full text in the problem details:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrodist.exe
Application Version: 8.1.3.187
Application Timestamp: 48f581e4
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000000
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt




I thought it was no big deal so I closed it. I use PDAnet with my Android phone for my internet connection, so I went to connect PDAnet and then this window came up.

2.jpg


Here is the full text for the problem details:

Problem signature:
Problem Event Name: APPCRASH
Application Name: PdaNetPC.exe
Application Version: 0.0.0.0
Application Timestamp: 4db9adcf
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000001
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



I don't know what is going on, I haven't had this problem before. If anyone could help that would be great. I am running Windows 7 Home. I ran MalwareBytes, and that found some infections. I removed those and then the problem didn't go away. Right now the computer is with me at a friends, so I can run the internet, and am trying to figure this out. It doesn't happen on all programs, for example Firefox works just fine. Other programs work as well, but I really need PDAnet to work. Let me know what I have to do. Thanks
 
Would it be possible for you to say what infections it removed? I believe MalwareBytes automatically save a log file. Reason i ask is because it's possible the infections have corrupted some installation files for those, and maybe more programs.
Glenn
 
G.holmes93 said:
Would it be possible for you to say what infections it removed? I believe MalwareBytes automatically save a log file. Reason i ask is because it's possible the infections have corrupted some installation files for those, and maybe more programs.
Glenn
Click to expand...


This is all that shows in the log section for Malwarebytes:

First Log:
23:39:22 Jeff MESSAGE Protection started successfully
23:39:26 Jeff MESSAGE IP Protection started successfully
23:40:23 Jeff ERROR Scheduled update failed: IsInternetConnected failed with error code 12163

Second Log:
00:00:35 Jeff MESSAGE Protection started successfully
00:00:38 Jeff MESSAGE IP Protection started successfully
12:19:47 Jeff MESSAGE Protection started successfully
12:19:51 Jeff MESSAGE IP Protection started successfully
12:21:10 Jeff MESSAGE IP Protection stopped
12:21:12 Jeff MESSAGE Database updated successfully
12:21:12 Jeff MESSAGE IP Protection started successfully
12:32:45 Jeff MESSAGE Protection started successfully
12:32:48 Jeff MESSAGE IP Protection started successfully
13:33:21 Jeff MESSAGE IP Protection stopped
14:26:21 Jeff MESSAGE Protection started successfully
14:26:24 Jeff MESSAGE IP Protection started successfully
14:26:55 Jeff MESSAGE IP Protection stopped


Maybe there is somewhere else I am supposed to be looking? I reinstalled PDAnet, but even after I reinstalled it it still crashed. Thanks
 
I redid the scan and the files still seem to be infected. Maybe I didn't remove them properly last time? Here is the log I have now. Thanks for any help you guys can offer.

Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 7012

Windows 6.1.7601 Service Pack 1
Internet Explorer 8.0.7601.17514

7/3/2011 4:32:41 PM
mbam-log-2011-07-03 (16-32-39).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 461820
Time elapsed: 16 minute(s), 23 second(s)

Memory Processes Infected: 2
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 6

Memory Processes Infected:
c:\Users\Jeff\kapef.exe (Worm.VB) -> 2468 -> No action taken.
h:\jaijaeq.scr (Worm.VB) -> 4988 -> No action taken.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\kapef (Worm.VB) -> Value: kapef -> No action taken.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\Jeff\kapef.exe (Worm.VB) -> No action taken.
h:\jaijaeq.scr (Worm.VB) -> No action taken.
c:\Windows\System32\kapef.exe (Worm.VB) -> No action taken.
c:\Windows\System32\kapef.scr (Worm.VB) -> No action taken.
c:\Windows\SysWOW64\kapef.exe (Worm.VB) -> No action taken.
c:\Windows\SysWOW64\kapef.scr (Worm.VB) -> No action taken.
 
I stopped the kapef.exe in the task manager and that seemed to fix it. I'm not sure what that is but I don't like it. I am going to delete that file. Thanks again
 
Are you clicking on the remove selected button after the scan finishes to actually remove those infections? If you aren't, that's why you are still infected.
 
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