Recurring BSOD's. What could be causing these? BlueScreenView file inside. Time to reformat?

Discussion in 'Laptops, Tablets and Smartphones' started by Papasmurf89, Mar 21, 2020.

  1. Papasmurf89

    Papasmurf89 Member

    Messages:
    207
    Hi all,

    Lately, I've been getting a lot of BSOD. Oddly, some of them have actually been orange as well. No idea what's causing them. Was hoping that someone here could help me figure out what's going on. I've got a Sager NP8651 with these components. Ran a BlueScreenView and these are the results:

    ==================================================
    Dump File : 031820-7109-01.dmp
    Crash Time : 3/18/2020 12:04:47 AM
    Bug Check String :
    Bug Check Code : 0x00000101
    Parameter 1 : 00000000`00000018
    Parameter 2 : 00000000`00000000
    Parameter 3 : fffff801`340fc180
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+1404c0
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+1404c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\031820-7109-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 9600
    Dump File Size : 272,880
    Dump File Time : 3/18/2020 12:05:24 AM
    ==================================================
    ==================================================
    Dump File : 031420-11890-01.dmp
    Crash Time : 3/14/2020 10:50:20 PM
    Bug Check String : MACHINE_CHECK_EXCEPTION
    Bug Check Code : 0x0000009c
    Parameter 1 : 00000000`00000000
    Parameter 2 : ffffd001`9a64c000
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`00000000
    Caused By Driver : hal.dll
    Caused By Address : hal.dll+35cc1
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+1404c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\031420-11890-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 9600
    Dump File Size : 272,880
    Dump File Time : 3/14/2020 10:55:02 PM
    ==================================================
    ==================================================
    Dump File : 031420-5765-01.dmp
    Crash Time : 3/14/2020 10:17:52 PM
    Bug Check String : MACHINE_CHECK_EXCEPTION
    Bug Check Code : 0x0000009c
    Parameter 1 : 00000000`00000000
    Parameter 2 : ffffd000`5e6a1000
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`00000000
    Caused By Driver : hal.dll
    Caused By Address : hal.dll+35cc1
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+1404c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\031420-5765-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 9600
    Dump File Size : 272,880
    Dump File Time : 3/14/2020 10:19:31 PM
    ==================================================
    ==================================================
    Dump File : 031120-5890-01.dmp
    Crash Time : 3/11/2020 6:37:55 PM
    Bug Check String :
    Bug Check Code : 0x00000124
    Parameter 1 : 00000000`00000000
    Parameter 2 : ffffe000`dcb60028
    Parameter 3 : 00000000`be000000
    Parameter 4 : 00000000`0100110b
    Caused By Driver : hal.dll
    Caused By Address : hal.dll+35793
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+1404c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\031120-5890-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 9600
    Dump File Size : 272,880
    Dump File Time : 3/11/2020 6:38:31 PM
    ==================================================
    ==================================================
    Dump File : 030520-8984-01.dmp
    Crash Time : 3/5/2020 6:03:40 PM
    Bug Check String : MACHINE_CHECK_EXCEPTION
    Bug Check Code : 0x0000009c
    Parameter 1 : 00000000`00000000
    Parameter 2 : ffffd000`400cc000
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`00000000
    Caused By Driver : hal.dll
    Caused By Address : hal.dll+35cc1
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+1404c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\030520-8984-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 9600
    Dump File Size : 272,880
    Dump File Time : 3/5/2020 6:05:21 PM
    ==================================================
    ==================================================
    Dump File : 022820-12078-01.dmp
    Crash Time : 2/28/2020 6:56:55 PM
    Bug Check String : MACHINE_CHECK_EXCEPTION
    Bug Check Code : 0x0000009c
    Parameter 1 : 00000000`00000000
    Parameter 2 : ffffd000`33cc7000
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`00000000
    Caused By Driver : hal.dll
    Caused By Address : hal.dll+35cc1
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+1404c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\022820-12078-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 9600
    Dump File Size : 272,880
    Dump File Time : 2/28/2020 7:03:29 PM
    ==================================================
    ==================================================
    Dump File : 022320-5265-01.dmp
    Crash Time : 2/23/2020 6:53:33 PM
    Bug Check String : MACHINE_CHECK_EXCEPTION
    Bug Check Code : 0x0000009c
    Parameter 1 : 00000000`00000000
    Parameter 2 : ffffd000`ec4c7000
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`00000000
    Caused By Driver :
    Caused By Address :
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address :
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\022320-5265-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 9600
    Dump File Size : 262,144
    Dump File Time : 2/23/2020 6:56:45 PM
    ==================================================
    ==================================================
    Dump File : 020420-5796-01.dmp
    Crash Time : 2/4/2020 6:31:17 PM
    Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x000000d1
    Parameter 1 : ffffe001`72035004
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000000
    Parameter 4 : fffff801`42861584
    Caused By Driver : SynTP.sys
    Caused By Address : SynTP.sys+61584
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+1404a0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\020420-5796-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 9600
    Dump File Size : 272,880
    Dump File Time : 2/4/2020 6:31:43 PM
    ==================================================
    ==================================================
    Dump File : 011720-5656-01.dmp
    Crash Time : 1/17/2020 5:03:24 PM
    Bug Check String : MACHINE_CHECK_EXCEPTION
    Bug Check Code : 0x0000009c
    Parameter 1 : 00000000`00000000
    Parameter 2 : ffffd001`8f5cc000
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`00000000
    Caused By Driver :
    Caused By Address :
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address :
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\011720-5656-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 9600
    Dump File Size : 262,144
    Dump File Time : 1/17/2020 5:04:25 PM
    ==================================================

    Anyone know what might be going on? Would a reformat potentially fix my problem?

    If I do reformat, what's the best way to go about it? I'm running Windows 8.1 but don't have the original install CD (not even sure if it came with one). Don't have the CD key although I'm assuming I can pull this from my computer somewhere. What would be the best way to back up everything on my computer? Anyway to save all of my files/applications so that I could easily reload everything after I format?

    Thank you!
     

    Attached Files:

  2. johnb35

    johnb35 Administrator Staff Member

    Messages:
    42,125
    Zip the following files and attach them to your next reply.

    C:\Windows\Minidump\031820-7109-01.dmp
    C:\Windows\Minidump\031420-11890-01.dmp

    But from the looks of the other dump files, its gonna be a hardware failure.
     
  3. Papasmurf89

    Papasmurf89 Member

    Messages:
    207
    I see the files in BlueScreenView but how do I "zip" them? Sorry for the dumb question.
     
  4. johnb35

    johnb35 Administrator Staff Member

    Messages:
    42,125
    You won't be using bluescreenview. You navigate to the file location. Once you right click on those files, you'll see where it says send to compressed folder. Then attach the compressed folder.
     
  5. Papasmurf89

    Papasmurf89 Member

    Messages:
    207
    I'm getting an error that says "File not found or no read permission".
     
  6. johnb35

    johnb35 Administrator Staff Member

    Messages:
    42,125
    Try copying the files to a different location first like your desktop.
     
  7. Papasmurf89

    Papasmurf89 Member

    Messages:
    207
    Here you go. Thanks for your help.
     

    Attached Files:

  8. johnb35

    johnb35 Administrator Staff Member

    Messages:
    42,125
    Unfortunately, these are referring to your processor. Any changes to your system lately? Have you checked cpu temps?

    description for the one on 3/18

    CLOCK_WATCHDOG_TIMEOUT (101)
    An expected clock interrupt was not received on a secondary processor in an
    MP system within the allocated interval. This indicates that the specified
    processor is hung and not processing interrupts.

    description for the one on 3/14

    ACHINE_CHECK_EXCEPTION (9c)
    A fatal Machine Check Exception has occurred.
    KeBugCheckEx parameters;
    x86 Processors
    If the processor has ONLY MCE feature available (For example Intel
    Pentium), the parameters are:
    1 - Low 32 bits of P5_MC_TYPE MSR
    2 - Address of MCA_EXCEPTION structure
    3 - High 32 bits of P5_MC_ADDR MSR
    4 - Low 32 bits of P5_MC_ADDR MSR
    If the processor also has MCA feature available (For example Intel
    Pentium Pro), the parameters are:
    1 - Bank number
    2 - Address of MCA_EXCEPTION structure
    3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
    4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
    IA64 Processors
    1 - Bugcheck Type
    1 - MCA_ASSERT
    2 - MCA_GET_STATEINFO
    SAL returned an error for SAL_GET_STATEINFO while processing MCA.
    3 - MCA_CLEAR_STATEINFO
    SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
    4 - MCA_FATAL
    FW reported a fatal MCA.
    5 - MCA_NONFATAL
    SAL reported a recoverable MCA and we don't support currently
    support recovery or SAL generated an MCA and then couldn't
    produce an error record.
    0xB - INIT_ASSERT
    0xC - INIT_GET_STATEINFO
    SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
    0xD - INIT_CLEAR_STATEINFO
    SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
    0xE - INIT_FATAL
    Not used.
    2 - Address of log
    3 - Size of log
    4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
    AMD64 Processors
    1 - Bank number
    2 - Address of MCA_EXCEPTION structure
    3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
    4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had

    What processor is this laptop using? How old is it?
     
  9. Papasmurf89

    Papasmurf89 Member

    Messages:
    207
    Processor is an Intel i7-5700HQ @ 2.70GHz. Computer is about 4.5 years old. No major changes to the laptop...I did re-apply thermal paste a few weeks ago. For the life of me, I'm trying to think if the BSODs were as frequent prior to me doing that. I want to say no but it's hard to say for sure. Re-applying thermal paste did bring my CPU temps down quite a bit though. Think I'm at about 70C. And it boosted my FPS considerably in Apex Legends. I will say...these BSODs only seem to happen when I'm playing that game. Whether that's due to the game itself, or my computer just running hot at those times I have no idea. Totally anecdotal, of course.
     
  10. johnb35

    johnb35 Administrator Staff Member

    Messages:
    42,125
    If that 70C is at idle then its still too hot. I suspect your cpu may have overheated and is now damaged.
     
  11. Papasmurf89

    Papasmurf89 Member

    Messages:
    207
    Dang, okay. Guess it's probably time for a new computer then. Was thinking about getting one soon anyways.

    I'll go back and check my temps though. What would be an acceptable range of temperatures while at idle? Acceptable range of temps while gaming?
     
    Last edited: Mar 24, 2020
  12. johnb35

    johnb35 Administrator Staff Member

    Messages:
    42,125
    Not knowing what the temp was before you reapplied thermal paste makes it kinda hard. But it should be somewhere around 50-60C at Idle. Are the vents clear? Max temp for that cpu is 105C But if its been running hot for a long time then it could have been damaged.
     
  13. Papasmurf89

    Papasmurf89 Member

    Messages:
    207
    The vents are now clear. They definitely were not before. Unfortunately, this was my first time opening up my computer so it would be surprising to me if hot temps had damaged my CPU before.
     

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