Make sure you are logged in with an account with Administrator privileges. In Internet Explorer, click on
Tools ->
Internet Options. Click the
Security Tab and set the slider for the Internet Zone to Medium.
Try rerunning the Kaspersky scan. If you get a message at the top of the screen asking you whether you want to install an ActiveX Control, please allow it.
If the Kaspersky scan still won't load, try running a BitDefender scan.
Go to
http://www.bitdefender.com/scan8/ie.html and
Accept the agreement.
IMPORTANT: When you reach the
Scanning Options screen, before running a scan, click on the
click here link underneath
Settings. Under
Action Options, choose
Report Only and click
OK.
Now click
Click here to scan, and post the report it generates.