System Idle Process Troubleshoot

[Itts Cole]

Does anybody have any advice for this?

And sorry if i posted in the wrong area

 

[Itts Cole]

My image is too small, ill fix that momentarily

 

[johnb35]

The sytem idle process means exactly that. Your system is at 74% idle state. The process using your cpu right now is the interrupts process under system at 23.73. From what i've researched this high cpu usage means you have a hardware issue somewhere. Such as a bad cable or bad cdrom drive probably. try disconnecting your data cables going to and cdrom drive you have and turn the system on and see if that helps. Do you have any cd emulation software running at bootup? such as daemon tools or alcohol 120?

 

[Itts Cole]

i do have a virtual drive but removed it from the start-up list, it would also be difficult to troubleshoot any hardware as im on a laptop

 

[johnb35]

Ok. The only thing you can do then is try updating drivers and see if that changes anything.

 

[Itts Cole]

know any free virus free driver scanners?

 

[johnb35]

I also suggest looking at the event viewer logs to see if anything stands out. Most of the time event viewer logs help determine causes of issues.

 

[johnb35]

know any free virus free driver scanners?

Do not use those types of programs. Always get the latest drivers from the pc manufacturer website.

 

[Itts Cole]

how to "event viewer logs"
lol idk where to find those

 

[johnb35]

In the search box type

eventvwr.msc

and hit enter.

Then follow the guide here to open the application and system logs and look for any errors.

http://www.sevenforums.com/tutorials/226084-event-viewer-open-use-windows-7-a.html

 

[Itts Cole]

how would one fix said errors...

 

[johnb35]

It all depends on what the errors are. If there are errors listed then post what they are and I'll do my best to help.

 

[Itts Cole]

Hope you got time

 

[johnb35]

Would need you to open each of those and write down the description and post back here. It could be those service control manager or even the ones listed as cdrom. Let me know what the details are.

 

[Itts Cole]

want those in xml or friendly?

 

[johnb35]

just write it down and post it. Or you can open and do screenshots like you did.

 

[Itts Cole]

1

2

3

4

5

6

7

 

[johnb35]

Sorry about that, could you actually give me the screenshot from the general tab instead?

 

[Itts Cole]

1
The Windows Modules Installer service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

2
The PEVSystemStart service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.

3
The PEVSystemStart service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.

4
The device, \Device\CdRom2, has a bad block.

5
same as 4

6
The previous system shutdown at 3:37:15 AM on ‎3/‎10/‎2014 was unexpected.

7
The device, \Device\CdRom2, has a bad block.

 

[johnb35]

Do you remember having a cd in the drive on march 3rd? When did the cpu usage issue start happening? I'm trying to determine if the cdrom drive is bad or possibly you were having an issue with a cd in the drive at the time.