What is going on with my scanner?

Discussion in 'Digital Cameras, Webcams and Scanners' started by farmerjohn1324, Jun 3, 2015.

  1. farmerjohn1324

    farmerjohn1324 Member

    Messages:
    650
    I have an HP Envy 5530.

    I try to scan a whole page, and it comes out like this....

    This should be a whole page, and this picture is just what is in the top corner of the page.

    It has happened other times, too.

    That is a 1 inch by 1 inch picture in the corner of the page.
     

    Attached Files:

  2. johnb35

    johnb35 Administrator Staff Member

    Messages:
    41,664
    It's an HP, what do you expect? lol.

    My guess is that something is wrong with the scanner itself, it must only recognize that there is something in that corner instead of the full page. Have you tried unplugging and waiting a few minutes and plugging it back in? Also tried uninstalling and reinstalling printer?
     
  3. farmerjohn1324

    farmerjohn1324 Member

    Messages:
    650
    hp...

    I called HP tech support and they fixed the problem by telling me to use MS Paint to capture the scan image.
     

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