WHAT IS THIS AND HOW DO I GET RID OF IT?

C

Can Am1551

Member
Hi All,

I've been getting this pop up (below) lately for the last couple of weeks. I've tried clicking on all the buttons but it still keeps coming back after a while. What is it, and how do I stop it from coming back again?

Mark

1774465842479.png

I am using an All-In-One Hp 24" Desktop with Windows 11. I also have Google Chrome as my browser. Please help!
 
Looks like that is related to adobe software. So whatever product you have installed, you might have to uninstall and reinstall it. I also found this youtube video.

 
Thanks johnb35!
As always you helped me solve my latest problem. I DID recently install a 2nd free Adobe program, and I just now uninstalled it. I will wait now for a few days to see if that pop up comes back again. If not, then I will try reinstalling it.
Thanks johnb35 (After all this time, may I call you John?)
Mark
 
:( OK, it came back. :( Got any suggestions?

I see that it is still listed in my start up list as "Adobe Offers" and when I right click on it I get the option to uninstall. BUT, when I click on that I am redirected to my list called "Apps > Installed Apps" but nothing called Adobe islisted among them. Please note that I've had "Adobe Express" for years, but I did add another free one called Adobe Offers. Now, Adobe express is gone (uninstalled by me earlier) but this Adobe Offers still remains on my start up list. Also, besides not being listed in Apps > Installed Apps, it is also not listed in my control panel.
So what now?
Mark
 
Sorry if I missled you but it sounds to me like you are talking about it booting up at start up. If that means it automatically starts. It doesn't.

Thanks for the two links. I will check them out.
 
Can Am1551 said:
I see that it is still listed in my start up list as "Adobe Offers" and when I right click on it I get the option to uninstall.
Click to expand...
You said start up list. You mean here?

start up.png

Posting screenshots of where you are talking about would help tremendously. And obviously it is starting at bootup or you wouldn't be getting those popups when you don't even have the program up and running so technically something adobe is starting at bootup and causing your issue.
 
Hi johnb35!

Sorry for being so lste to reply but Computer Forum doesn't notify me about new posts anymore and I had forgot about you. :)

You first link;
C:\ProgramData\Microsoft\Windows\Start Menu\Programs
Didn't have anything in it that said Adobe
The second link:
https://ardownload2.adobe.com/pub/a...DC/2100120135/x64/AdobeAcroCleaner_DC2021.exe
I downloaded it and followed all of the instructions so I guess we will see if that worked
No. That screnshot is not what I was talking about. Wish I could send you what it looks like but my computer wouldn't let me. However it is located here in my bottom task bar:
1774645339176.png
On the far left of thie above screenshot is a blue window. This where I click to start up and shut down every day. So I click on that blue window and I get a list of programs and that's where Adobe Offers is listed.

I probably won't get back to you today, but I will make a note to check back here on Monday.

Mark
 
Can Am1551 said:
Computer Forum doesn't notify me about new posts anymore
Click to expand...
Go here and find where you see content creation section and make sure all boxes are checked except for the last one about people's signatures. That way you will get notifications and emails about any replies to threads you have created or have replied to.


Can Am1551 said:
Wish I could send you what it looks like but my computer wouldn't let me.
Click to expand...
What do you mean it won't let you? You need to be more specific in your replies.

forum notifications.png
 
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