Your pc ran into a problem and need to restart windows 10

Dovahkiin

Dovahkiin

New Member
Im running windows 10 on my pc and when i turn it off and back on i got a blue screen with your pc ran into a problem and need to restart. it does restart and works fine but it happens almost ever time i turn my pc off and on again and i dont know why this error message comes up, if anyone can help me find the problem to this it would be must appreciated.
 
Run this and see if it gives you a log.

Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
 
johnb35 said:
Run this and see if it gives you a log.

Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
Click to expand...
==================================================
Dump File : 110116-81015-01.dmp
Crash Time : 01-Nov-16 12:39:39 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff807`62ea17b8
Parameter 3 : ffffd000`9e0b9428
Parameter 4 : ffffd000`9e0b8c50
Caused By Driver : USBXHCI.SYS
Caused By Address : USBXHCI.SYS+6d34
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : USBXHCI.SYS+317b8
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\110116-81015-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 14393
Dump File Size : 560,748
Dump File Time : 01-Nov-16 12:42:16 PM
==================================================
 
This could be a device or USB port issue. Try removing 1 USB device at a time until it doesn't bluescreen. Then you know what the problem is.
 
johnb35 said:
This could be a device or USB port issue. Try removing 1 USB device at a time until it doesn't bluescreen. Then you know what the problem is.
Click to expand...
i had a suspicion it was a usb port because i plugged the printer into a port i never use and i just plugged it into another port and turned my pc off and on again and i didn't get the blue screen but if it happens again ill try other ports and thanks a mill for the help really appreciate it
 
Possible fixes that MAY resolve the issue

>stop using the USB device that is causing the issue, or move it to a different USB BUS (ie, from USB 2.0 to USB 3.0)
>Update your bios and enable USB compatibility mode and/or turn off legacy USB support in the bios.
 
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