Your pc ran into a problem and need to restart windows 10

[Dovahkiin]

Im running windows 10 on my pc and when i turn it off and back on i got a blue screen with your pc ran into a problem and need to restart. it does restart and works fine but it happens almost ever time i turn my pc off and on again and i dont know why this error message comes up, if anyone can help me find the problem to this it would be must appreciated.

 

[johnb35]

Run this and see if it gives you a log.

Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

 

[Dovahkiin]

Run this and see if it gives you a log.

Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

==================================================
Dump File : 110116-81015-01.dmp
Crash Time : 01-Nov-16 12:39:39 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff807`62ea17b8
Parameter 3 : ffffd000`9e0b9428
Parameter 4 : ffffd000`9e0b8c50
Caused By Driver : USBXHCI.SYS
Caused By Address : USBXHCI.SYS+6d34
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : USBXHCI.SYS+317b8
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\110116-81015-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 14393
Dump File Size : 560,748
Dump File Time : 01-Nov-16 12:42:16 PM
==================================================

 

[johnb35]

Los like you have a problem with a USB device. What do you have plugged in?

 

[Dovahkiin]

Los like you have a problem with a USB device. What do you have plugged in?

mouse, keyboard, wireless headset and a printer

 

[johnb35]

This could be a device or USB port issue. Try removing 1 USB device at a time until it doesn't bluescreen. Then you know what the problem is.

 

[Dovahkiin]

This could be a device or USB port issue. Try removing 1 USB device at a time until it doesn't bluescreen. Then you know what the problem is.

i had a suspicion it was a usb port because i plugged the printer into a port i never use and i just plugged it into another port and turned my pc off and on again and i didn't get the blue screen but if it happens again ill try other ports and thanks a mill for the help really appreciate it

 

[mistersprinkles]

Possible fixes that MAY resolve the issue

>stop using the USB device that is causing the issue, or move it to a different USB BUS (ie, from USB 2.0 to USB 3.0)
>Update your bios and enable USB compatibility mode and/or turn off legacy USB support in the bios.