It may be offline. Check devices and printers and hover over it to check status.
View attachment 7877
How is it connected to network? Wireless, ethernet or usb? Might have to reinstall printer.
Have you tried unplugging usb cable and plugging back in? Go into programs and features and uninstall the printer software, reboot pc, then reinstall printer software.
I don't see Programs and Features. It's Windows 10.
So you don't see anything listed as hp envy 4500? If not then printer isn't installed correctly.I don't see anything that is the printer software.
So you don't see anything listed as hp envy 4500? If not then printer isn't installed correctly.
I'll give you a specific website to go to.
http://ftp.hp.com/pub/softlib/software12/COL47762/mp-115701-6/EN4500_198.exe