New computer, printer says it's installed, but won't print

Discussion in 'Computer Accessories' started by farmerjohn1324, Jan 5, 2017.

  1. farmerjohn1324

    farmerjohn1324 Member

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  2. johnb35

    johnb35 Administrator Staff Member

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    38,136
    It may be offline. Check devices and printers and hover over it to check status.

    printer.jpg
     
  3. Agent Smith

    Agent Smith Well-Known Member

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    2,138
    Also make sure the print spooler service is on in Admin tools/services in the control panel.
     
  4. farmerjohn1324

    farmerjohn1324 Member

    Messages:
    533
    It is offline. How do I bring it online?
     
  5. johnb35

    johnb35 Administrator Staff Member

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    38,136
    How is it connected to network? Wireless, ethernet or usb? Might have to reinstall printer.
     
  6. farmerjohn1324

    farmerjohn1324 Member

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    533
    USB
     
  7. johnb35

    johnb35 Administrator Staff Member

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    38,136
    Have you tried unplugging usb cable and plugging back in? Go into programs and features and uninstall the printer software, reboot pc, then reinstall printer software.
     
  8. farmerjohn1324

    farmerjohn1324 Member

    Messages:
    533
    I don't see Programs and Features. It's Windows 10.
     
  9. beers

    beers Moderator Staff Member

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    [​IMG]
     
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  10. farmerjohn1324

    farmerjohn1324 Member

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    533
    I don't see anything that is the printer software.
     
  11. johnb35

    johnb35 Administrator Staff Member

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    38,136
    So you don't see anything listed as hp envy 4500? If not then printer isn't installed correctly.
     
  12. farmerjohn1324

    farmerjohn1324 Member

    Messages:
    533
    How do I install it? It's a new computer. I just plugged in the USB cord and it showed up. I don't have any software discs for the printer.
     
  13. beers

    beers Moderator Staff Member

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  14. johnb35

    johnb35 Administrator Staff Member

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    38,136
  15. farmerjohn1324

    farmerjohn1324 Member

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    533
  16. johnb35

    johnb35 Administrator Staff Member

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