Discussion in 'Computer Accessories' started by farmerjohn1324, Jan 5, 2017.
It may be offline. Check devices and printers and hover over it to check status.
Also make sure the print spooler service is on in Admin tools/services in the control panel.
It is offline. How do I bring it online?
How is it connected to network? Wireless, ethernet or usb? Might have to reinstall printer.
Have you tried unplugging usb cable and plugging back in? Go into programs and features and uninstall the printer software, reboot pc, then reinstall printer software.
I don't see Programs and Features. It's Windows 10.
I don't see anything that is the printer software.
So you don't see anything listed as hp envy 4500? If not then printer isn't installed correctly.
How do I install it? It's a new computer. I just plugged in the USB cord and it showed up. I don't have any software discs for the printer.
I'll give you a specific website to go to.
Mine is an Envy 5530.
I was only going by what your image showed.
Separate names with a comma.