[Help] Issues with my computer

Discussion in 'Desktop Computers' started by Tomdarkness, Nov 20, 2007.

  1. Tomdarkness

    Tomdarkness New Member

    Messages:
    119
    Hey,

    Having a number of problems with my computer at the moment.

    - Can't open My Computer, My Documents, Folders etc.
    - I get messages about having to recover the registry using an alternate copy or log intermittently when starting my computer.
    - Get various and alternating errors on startup. Example: kernel32.dll an entry point cannot be found, errors related to the .net framework.
    - The "flag" key sometimes does not work (i.e the start menu does not open when you press it) for a session (It might work upon restart and last until I shut the computer down again or it might not).

    I was considering formatting my Windows' partition and reinstalling Windows as I have a partition just for Windows and Programs (Just need to backup my Steam games I would rather not have to download 50GB of games again). Is there a easier way of fixing it without using system restore (Waste of time that it, last time I used it, it ended up causing more problems than it fixed).

    Thanks,

    Tom
     
  2. oscaryu1

    oscaryu1 VIP Member

    Messages:
    10,673
    Reformatting is your best bet. I'd suggest [if even possible] to save some important files... then reformat. But seeing that you can't even open My Computer... I'd run Memtest86 too.
     
  3. PohTayToez

    PohTayToez Active Member

    Messages:
    4,873
    Try downloading CCleaner and using the registry tool... that should clear up at least a couple of problems.

    http://www.ccleaner.com/
     
  4. pc-tech

    pc-tech banned

    Messages:
    853
    easy>reformat-best>nope
     
  5. Tomdarkness

    Tomdarkness New Member

    Messages:
    119
    Running CCleaner now and its come up with Missing Shared DLLs for the .net framework and HP software (Thats what was causing some of the errors on startup). Going to reboot and see what happens (Fingers crossed!).

    Having trouble backing up some of my stuff though as the system is prone to crashing. Everything locks up and the mouse gets stuck in the top left hand corner and after a few seconds the screen goes black (Or in the last case, grey).
     
  6. Tomdarkness

    Tomdarkness New Member

    Messages:
    119
    Okay, good news. No more error spamfest on start up, it has fixed the errors related to the .net framework and the HP software. However, my computer etc. still does not work.

    Thanks for the help :)
     
  7. Tomdarkness

    Tomdarkness New Member

    Messages:
    119
    I decided to use FileMon to see whats going off:

    20:36:38 explorer.exe:1564 QUERY INFORMATION C:\Documents and Settings\Tom SUCCESS Attributes: D
    20:36:38 explorer.exe:1564 OPEN C:\WINDOWS\system32\shdocvw.dll SUCCESS Options: Open Access: Read
    20:36:38 explorer.exe:1564 OPEN C:\WINDOWS\system32\shdocvw.dll SUCCESS Options: Open Access: 00100001
    20:36:38 explorer.exe:1564 QUERY INFORMATION C:\WINDOWS\system32\shdocvw.dll SUCCESS FileInternalInformation
    20:36:38 explorer.exe:1564 CLOSE C:\WINDOWS\system32\shdocvw.dll SUCCESS
    20:36:38 explorer.exe:1564 QUERY INFORMATION C:\WINDOWS\system32\shdocvw.dll SUCCESS FileNameInformation
    20:36:38 explorer.exe:1564 QUERY INFORMATION C:\WINDOWS\system32\shdocvw.dll SUCCESS FileNameInformation
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 0 Length: 64
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 248 Length: 4
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 252 Length: 20
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 496 Length: 40
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 536 Length: 40
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 576 Length: 40
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 889344 Length: 16
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 889360 Length: 8
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 898354 Length: 2
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 889368 Length: 8
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 898288 Length: 2
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 898290 Length: 14
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 889376 Length: 8
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 898338 Length: 2
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 898340 Length: 14
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 889512 Length: 16
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 889528 Length: 8
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 891160 Length: 16
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 891176 Length: 8
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 895456 Length: 16
    20:36:38 explorer.exe:1564 QUERY INFORMATION C:\WINDOWS\system32\shdocvw.dll SUCCESS Length: 1494528
    20:36:38 explorer.exe:1564 QUERY INFORMATION C:\WINDOWS\system32\shdocvw.dll SUCCESS Length: 1494528
    20:36:38 explorer.exe:1564 CLOSE C:\WINDOWS\system32\shdocvw.dll SUCCESS
    20:36:38 explorer.exe:1564 OPEN C:\WINDOWS\system32\shdocvw.dll SUCCESS Options: Open Access: Read
    20:36:38 explorer.exe:1564 OPEN C:\WINDOWS\system32\shdocvw.dll SUCCESS Options: Open Access: 00100001
    20:36:38 explorer.exe:1564 QUERY INFORMATION C:\WINDOWS\system32\shdocvw.dll SUCCESS FileInternalInformation
    20:36:38 explorer.exe:1564 CLOSE C:\WINDOWS\system32\shdocvw.dll SUCCESS
    20:36:38 explorer.exe:1564 QUERY INFORMATION C:\WINDOWS\system32\shdocvw.dll SUCCESS FileNameInformation
    20:36:38 explorer.exe:1564 QUERY INFORMATION C:\WINDOWS\system32\shdocvw.dll SUCCESS FileNameInformation
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 0 Length: 64
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 248 Length: 4
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 252 Length: 20
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 496 Length: 40
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 536 Length: 40
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 576 Length: 40
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 889344 Length: 16
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 889360 Length: 8
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 898354 Length: 2
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 889368 Length: 8
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 898288 Length: 2
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 898290 Length: 14
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 889376 Length: 8
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 898338 Length: 2
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 898340 Length: 14
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 889512 Length: 16
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 889528 Length: 8
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 891160 Length: 16
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 891176 Length: 8
    20:36:38 explorer.exe:1564 READ C:\WINDOWS\system32\shdocvw.dll SUCCESS Offset: 895456 Length: 16
    20:36:38 explorer.exe:1564 QUERY INFORMATION C:\WINDOWS\system32\shdocvw.dll SUCCESS Length: 1494528
    20:36:38 explorer.exe:1564 QUERY INFORMATION C:\WINDOWS\system32\shdocvw.dll SUCCESS Length: 1494528
    20:36:38 explorer.exe:1564 CLOSE C:\WINDOWS\system32\shdocvw.dll SUCCESS

    Thats all I get when trying to open My Documents, can you people make any sense of that please?
     
  8. Tomdarkness

    Tomdarkness New Member

    Messages:
    119
    This is getting worse! Event logs:

    Event Type: Warning
    Event Source: Windows File Protection
    Event Category: None
    Event ID: 64008
    Date: 20/11/2007
    Time: 20:51:07
    User: N/A
    Computer: HOME-AE313F85D0
    Description:
    The protected system file c:\windows\system32\shdocvw.dll could not be verified as valid because Windows File Protection is terminating. Use the SFC utility to verify the integrity of the file at a later time.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


    ----------

    Event Type: Error
    Event Source: Ntfs
    Event Category: Disk
    Event ID: 55
    Date: 20/11/2007
    Time: 21:01:15
    User: N/A
    Computer: HOME-AE313F85D0
    Description:
    The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 02 00 00 00 02 00 4e 00 ......N.
    0008: 02 00 00 00 37 00 04 c0 ....7..À
    0010: 00 00 00 00 32 00 00 c0 ....2..À
    0018: 68 00 00 00 00 00 00 00 h.......
    0020: 00 00 00 00 00 00 00 00 ........

    -------

    Event Type: Information
    Event Source: Application Popup
    Event Category: None
    Event ID: 26
    Date: 20/11/2007
    Time: 21:10:19
    User: N/A
    Computer: HOME-AE313F85D0
    Description:
    Application popup: Windows - Corrupt File : The file or directory C:\WINDOWS\Internet Logs\BACKUP.RDB is corrupt and unreadable. Please run the Chkdsk utility.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
     
  9. Tomdarkness

    Tomdarkness New Member

    Messages:
    119
    I am really lost on what to do, please help :)
     
  10. mep916

    mep916 Administrator Staff Member

    Messages:
    10,995
    Try using the repair option w/ the Windows installation CD (if you have one). This will not format your disk. It deletes and reinstalls important operating system files.

    Click here for instructions. Read the first and second page.
     
  11. oscaryu1

    oscaryu1 VIP Member

    Messages:
    10,673
    In other words, reformat. Like I said before :rolleyes:

    :p

    Reformatting, will set your computer back to when you bought it, but considerably faster... and no more popups/viruses/ad/spywares/errors.
     
  12. mep916

    mep916 Administrator Staff Member

    Messages:
    10,995
    Repair and reformat are different operations. ;)

    Actually, using a HP recovery disk is the only way to restore the computer back to factory condition.
     
    Last edited: Nov 21, 2007
  13. Tomdarkness

    Tomdarkness New Member

    Messages:
    119
    Its a custom built system. The errors I was referring to that were created by HP were the software for my HP printer. Ill dig out my XP disk and try to repair it.
     
  14. bettagetyonikes

    bettagetyonikes New Member

    Messages:
    29
    That cant be good. NTFS error is probably bad
     
  15. oscaryu1

    oscaryu1 VIP Member

    Messages:
    10,673
    The disk will only fix problems related to XP, not with printer drivers. I'd suggest uninstalling that and reinstalling the HP driver...
     
  16. Tomdarkness

    Tomdarkness New Member

    Messages:
    119
    I know, but I was only mentioning this as it started along with all the other problems. That problem is fixed now anyway, just got to fix the issue with My Computer, My Documents, Folders, etc.

     
  17. mep916

    mep916 Administrator Staff Member

    Messages:
    10,995
    Try the repair method. I think that might work, and it will not hurt any docs, etc.
     
  18. Tomdarkness

    Tomdarkness New Member

    Messages:
    119
    Yay! The repair worked. Seems to have fixed my problems; however its broken a few applications. Nothing a reinstall can't fix though.
     
  19. mep916

    mep916 Administrator Staff Member

    Messages:
    10,995
    Cool. Good luck.
     

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