need help with msi170a

Discussion in 'Motherboards' started by Jardines2788, Jan 15, 2019.

  1. johnb35

    johnb35 Administrator Staff Member

    Messages:
    41,607
    I would say there is an issue with the front panel shorting out or something. If nothing is plugged into the front why is it showing there is? Is this a fresh build? Has it ever worked? Standoffs between motherboard and case in the correct spots? You may have to build motherboard outside the case on a piece of cardboard to see if it acts correctly.
     
  2. AlienMenace

    AlienMenace Well-Known Member

    Messages:
    1,018
    Like "Cromewell" had said. You must have the HD Audio "Enabled" for the rear panel audio to work. I would use the Advance mode in bios to configure, not the "Easy Mode".
     
  3. Jardines2788

    Jardines2788 New Member

    Messages:
    14
    it might be something like that i atually didnt plugged it mysel, so maybe the one who did it screwed up, and now i have no clue i guess i Will have to opne it by myself to see if there is something i can do,thank u man that is an idea

    i Will give it a shot, get back to u later

    guys it says hd audio controller enabled,could this be a hardware issue?

    dude that looks like a lot of work but I dont see another way out,thank u I will give it a try to see what happens
     
    Last edited by a moderator: Jan 24, 2019
  4. AlienMenace

    AlienMenace Well-Known Member

    Messages:
    1,018
    Last edited: Jan 25, 2019
  5. Cromewell

    Cromewell Administrator Staff Member

    Messages:
    15,348
    The board is an msi 170a gaming m5. If it's not a driver issue, then the best bet is likely to contact support through https://register.msi.com/service/ocss or their help phone line https://www.msi.com/page/hot-line
     
  6. Jardines2788

    Jardines2788 New Member

    Messages:
    14
    guys I live in Cuba, msi support is net getting in here
     
  7. Cromewell

    Cromewell Administrator Staff Member

    Messages:
    15,348
    Why not? You can email them all the same. They don't come over and troubleshoot for you. They give you steps to try, then issue an rma so you can get a replacement if that is necessary.
     

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