No matter whom you order from, eventually you are going to have a problem. Whether it is the store, shipper or manufacture, somewhere sometime something will go wrong. It's the law of averages.
I have been ordering parts from Newegg for 6 years now. I have had only 1 problem and they fixed it promptly. They even paid the shipping both ways and upgraded the shipping to next day for the new part for free.
Now that is what I call service.
On a couple of occasions they have given me store credit because they had something listed, I ordered it, and it was not actually in stock at the time, even though it was listed as in stock. It did not cost me anything since the order never went through. But they felt it was an inconvenience to me.
So give Newegg a break, they are the best at what they do. You might find an item cheaper somewhere else from time to time, but thats a rare occasion.
And if you talk to them with respect and patience, they will treat you the same way.
