WIndows 10 WiFi keep dropping. Help please.

Discussion in 'Laptops, Tablets and Smartphones' started by ssal, Apr 18, 2019.

  1. ssal

    ssal Member

    Messages:
    437
    On my HP8470p running Windows 10, the wi-fi connection would disconnect a few time over the evening. Mostly is when I haven't touch the computer for a while (it is not in sleep mode). But sometimes it drops even when I am in the middle of using the computer.

    Any suggestion?
     
  2. Darren

    Darren Moderator Staff Member

    Messages:
    11,906
    Issues with the rest of the network?

    Reinstall drivers, otherwise card just might be dying.
     
  3. _Pete_

    _Pete_ Active Member

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    517
    Also it could be problems with your router, telephone line or your ISP. My ISP, Sky, has suddenly started dropping out for no apparent reason. It isn't too bad at the moment once or twice a week maybe and that is after years and years of solid service. According to my computer I'm still connected with internet access but my browser says it cannot find that page. then it will just connect again all by itself. of course by the time I have rung Sky there is nothing wrong.
     
  4. TheRealSwede

    TheRealSwede Member

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    57
    Have you changed the routers SID to something unique?
    If your WI-fi has the same name as others around you your computer will try to connect to the strongest network, that if its not yours, the authentication fails and it will revert back to your wi-fi...
    So changing the SID is Nr:1 when you set up a WI-fi router..
     
  5. Cromewell

    Cromewell Administrator Staff Member

    Messages:
    15,335
    Check your power plan settings. Your WiFi adapters may be set to turn off. Power Options -> Change Plan Settings -> Change Advanced Settings -> Wireless Adapter Settings -> Change to Always On/Maximum Performance if it's not already.
     
  6. ssal

    ssal Member

    Messages:
    437
    Nothing had changed. When it drops, I click the disconnect and connect and go right back on line.
     
  7. ssal

    ssal Member

    Messages:
    437
    I have it set o Max. but it still happens.
     
  8. beers

    beers Moderator Staff Member

    Messages:
    8,270
    Single host, tshoot nic.
    Multiple hosts, tshoot ap/router
    Multiple hosts when also wired, router/upstream
     
    Darren likes this.
  9. johnb35

    johnb35 Administrator Staff Member

    Messages:
    41,426
    What is your wireless adapter? Is it an internal AC wifi adapter. A lot of AC wifi adapters tend to do that. Mine does. Updated drivers don't help either.
     
  10. Darren

    Darren Moderator Staff Member

    Messages:
    11,906
    Consumer grade networking in 3 sentence fragments.

    10/10
     
    beers and Intel_man like this.
  11. Intel_man

    Intel_man VIP Member

    Messages:
    5,689
    Have you had that HP since launch (~2012)?

    Is the wifi card in that HP laptop an original item and not upgraded/replaced?

    What kind of router/modem are you using?

    How far away are you from the router/modem and are there any walls between your router/modem and the laptop?

    What power setting is your laptop on?
     
  12. BulldogBuzz

    BulldogBuzz New Member

    Messages:
    15
    I had the same problems I restored the system back to an earlier date
    I tried uninstalling the drivers resetting the network restarting the computer and a lot of other things but when I restored the system it worked
    Also make sure assisted connection setup is enabled and set to automatic in services
    Use system restore as a last resort
     
  13. TheRealSwede

    TheRealSwede Member

    Messages:
    57
    I´m surprised that both I and others has forgot to ask you to UPDATE the routers firmware (thee is usually a setting in your router for doing that) There has been a lot of vulnerabilities in many routers lately.. An update might fix any issues in that area..

    If the wi-fi faults only on your computer, check your DNS-settings..
    Make them use your router as DNS-server (I assume you have DNS-forwarding in your router)

    Your router should have your ISP´s DNS servers (comes automatically with DHCP in your router)
    Your computer should have your router as DNS-server... (should come automatically via DHCP from your router..)
    In your routers settings, make sure your router gives your computer the same IP-adress over and over again..
    (It like a fixed IP-adress but from your router)

    Make sure your computer uses the correct basic-drivers:
    -if its a INTEL-computer download HERE!
    -If the computer is AMD-based download HERE!

    That usually corrects faulty drivers if you tried stuff like Driverbooster and other who install "almost" correct drivers or if a driver has gone corrupt (Not uncommon if you always use your computer as an admin..)
     
    Last edited: Apr 23, 2019
  14. Darren

    Darren Moderator Staff Member

    Messages:
    11,906
    DNS issues typically will not give you intermittent issues like what he describes. It either will fail to authenticate with the network and not work due to DNS resolution failure or have an IP mismatch or conflict. These things don't just change back and forth, although most of that advice is good for general network health. Forced IP's isn't really necessary usually unless you're routing traffic or ports (I do though).

    @OP check that you're not bumping the WiFi switch on the HP, easy to do on those. Flash the BIOS for good measure (super easy on HP's), and the router firmware as Swede said isn't a bad idea either.

    [​IMG]
     
  15. Cromewell

    Cromewell Administrator Staff Member

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    15,335
    What? I'm not sure where authentication comes in, for the second part, do you mean like stale DNS records? I agree it's very likely not DNS though.
     
    Last edited by a moderator: Apr 25, 2019
  16. Darren

    Darren Moderator Staff Member

    Messages:
    11,906
    My point being DNS issues wouldn't look like this at all. The IP conflict wasn't in relation to DNS, just saying that even if it was that issue it also wouldn't look like this.
     
  17. Cromewell

    Cromewell Administrator Staff Member

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    15,335
    Ah, the wording really confused me :)
     
  18. Darren

    Darren Moderator Staff Member

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    11,906
    9 hours into my shift I'm kinda getting some wires pulled loose. :p
     
    _Kyle_ likes this.
  19. ssal

    ssal Member

    Messages:
    437
    I am almost convinced that the problem is the modem/router. Every now an then I have to reboot the modem/router. It maybe one of those flutes that that occurred and came back on, but the machine was discounted.

    I use the same machine in my son's WiFi, as well as working in coffee shops, without problem.
     
    Darren likes this.
  20. TheRealSwede

    TheRealSwede Member

    Messages:
    57
    Did you update the routers firmware?
     

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