I like Dell, for one, they're Caterpillars choice of brand, secondly from past experience. Either I am lucky, but I have owned numerous Dell Computers, some dating back from the mid 90s, and never had 1 fail on me. Not once. I know my Dads old business laptop (Dell Latitude D600) failed once, but Caterpillar was quick and replaced it with a new machine. I do like Dell, and I would really recommend them, and have recommended them based on my experience. With the technical support, most people usually go to a tech support guy to get it fixed, or have enough knowledge to know what to do. How do they get onto the vendor website to contact them if it was fully broken =)