Newb With Antivirus 2009 Problems....

ceewi1

ceewi1

VIP Member
ant_8u said:
Ok, so it's been 23 hours since my last post and there's been no progress

The screen still shows "Preparing Log Report" etc...

What are your thoughts?
Click to expand...
If it hasn't completed after 23 hours, it isn't going to. Reboot the computer and post an update (and C:\ComboFix.txt if it exists)
 
A

ant_8u

New Member
No further progress since last post
No HDD activity or blinking lights

Just did Ctrl Alt Del though and it shows Find3M application is running
Performance shows CPU at 1%

Restarted in safe mode and CPU is now showing 99% at "System Idel Process SYSTEM"

In my hard drive is a folder named "1Combo-Fix"
(I downloaded all three links you gave me previously and remaned them as Combo-Fix with either a 1,2, 0r 3 onfront of them just incase any of them didn't work - I ran number 1 as you've already guessed)

If I open folder "1Combo-Fix" and there are loads of files in there
One of the files is named ComboFix and is in notepad form
I opened this and believe this to be the log you are looking for?

How do I go about posting this on the forum? asit's an awful lot of info if I end up having to type it all up!

I reconnected my external drive but it still doesn't acknowledge a connection
Can I save the file to the CD I saved Combo-Fix to?
That way I can open it on this computer and copy the log onto the forum

How do I save the file to my CD, as my mouse is still disconnected?
 
A

ant_8u

New Member
Damn - figured out how to save it to the CD
But it says I do not have permission to save here and says I should contact the administrator

Does this just mean I can't save it to that particular disk?
But I could always use a new CD?
 
johnb35

johnb35

Administrator
Staff member
ant_8u said:
No further progress since last post
No HDD activity or blinking lights

Just did Ctrl Alt Del though and it shows Find3M application is running
Performance shows CPU at 1%

Restarted in safe mode and CPU is now showing 99% at "System Idel Process SYSTEM"

In my hard drive is a folder named "1Combo-Fix"
(I downloaded all three links you gave me previously and remaned them as Combo-Fix with either a 1,2, 0r 3 onfront of them just incase any of them didn't work - I ran number 1 as you've already guessed)

If I open folder "1Combo-Fix" and there are loads of files in there
One of the files is named ComboFix and is in notepad form
I opened this and believe this to be the log you are looking for?

How do I go about posting this on the forum? asit's an awful lot of info if I end up having to type it all up!

I reconnected my external drive but it still doesn't acknowledge a connection
Can I save the file to the CD I saved Combo-Fix to?
That way I can open it on this computer and copy the log onto the forum

How do I save the file to my CD, as my mouse is still disconnected?
Click to expand...

The file that says combofix in notepad form is the log we need. All you do is open it and copy and paste that into a reply here. Highlight all the test and right click the mouse, click on copy, come back to this thread and click on reply, in the reply box right click the mouse and click on paste and the log will appear. Then submit your reply along with any other information.
 
A

ant_8u

New Member
That's the bit I'm struggling with
I cannot access the internet on the contaminated Laptop, so i'm using a desktop to get onto the forum

I somehow need to transfer the log from the laptop to the desktop to enable me to copy the log onto the forum

The laptop doesn't acknowledge the external hard drive is connected so I was thinking I could copy the file onto a CD and transfer the log that way?
 
M0LD0V4N

M0LD0V4N

New Member
Have you installed Malwarebytes? If you have then do this, If you have Malwarebytes shortcut on the desktop, Right-click it, Go to Properties and Click on Compatibility Tab and Select "Run this program in Compatibility Mode for: " And then Select it to Windows 95. Click OK, and then try to start Malwarebytes. Goodluck.
 
A

ant_8u

New Member
A little progress, we're getting there!!

I have just restarted the Laptop in normal mode and all my desktop icons are now visable, as is the taskbar

The mouse is still disconnected and the computer freezes

Task Manager shows CPU at 99% on "System Idle Process SYSTEM"
 
A

ant_8u

New Member
Just learned how to "Roll back" the driver on the mouse
I restarted in safe mode and that's working again now

I then restarted in normal mode, mouse is still working

I cannot connect to hte internet and the laptop still doesn't recongnise the external drive
 
A

ant_8u

New Member
Have just gone into ....
Control panel
System
Hardware
Device Manager

And have seen some of the icons have a yellow exclamation mark next to them
Could this be why I cannot connect to the external drive or the internet?
 
johnb35

johnb35

Administrator
Staff member
YES, one must be ethernet adapter or network adapter. The other driver could be usb or chipset driver. What are the exact items that have the yellow exclamation point on them.
 
A

ant_8u

New Member
There's a few of them...

Batteries
Microsoft AC Adaptor
Microsoft ACPI - Compliant Control Method Battery

IDE ATA/ATAPI Controllers
Winbond Memory Stick Storage (MS) Device Controller

Modems
Agere Systems AC '97 Modem

Network Adaptors
Broadcom 440x 10/100 Integrated Controller
Direct Parallel
Intel (R) PRO?Wireless 2200BG Network Connection

Sound, Video and Games Controllers
Audio Codecs
Crystal WDM AC'97 Driver For ICH4
Legacy Audio Drivers
Legacy Video Capture Drivers
Media Control Drivers
Video Codecs

System Devices
Microsoft Update Devices

Universal Serial Bus Controllers
Intel (r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel (r) 82801DB/DBM USB Universal Host Controller - 24C2
Intel (r) 82801DB/DBM USB Universal Host Controller - 24C4
Intel (r) 82801DB/DBM USB Universal Host Controller - 24C7
 
johnb35

johnb35

Administrator
Staff member
You have some major issues right now. Try uninstalling each and every device that has the yellow exclamation point and then reboot to see if windows will reinstall the driver correctly. Do this by right click on the device and click on uninstall. If you can't get this figured out, your best bet would be too back up any data you need and just do a fresh install.
 
johnb35

johnb35

Administrator
Staff member
You need to uninstall the drivers and reinstall them.. The driver is corrupt or missing. In your case you need to back up any data you need saved and reformat. If you don't feel comfortable doing that, then you need to take it in have someone do it for you. Do you have a compute savvy friend to help you?
 
A

ant_8u

New Member
If you type Code 39 into google there's a few things that come up

I was thinking about running one of those
What do you think?

Oh - and should I run the Malwarebytes, or is that not required anymore?
 
A

ant_8u

New Member
Quick update -
I tried running one of the Code 39 software repairs, but they just scann the computer then ask you to register and pay for the full thing

I didn't want to do that as i was still unsure it would even work

I mamaged to get Ccleaner and Malwarebytes on the laptop and ran both of those which seemed to help alot - I am conected to the internet and (almost) everything is right again

Regarding the drivers - at the moment I have no sound coming from the laptop
It says "No Audio Device" in Sounds and Audio Devices in the Control Panel
When I go into the Device Manager it only shows two drivers in the Sounds part, but it used to show more than this

I managed to get rid of nearly all the yellow exclamation marks by uninstalling them and then running the Drivers CD

The only exclamation mark I now have is Direct Parallel in the Network Adaptors

Any ideas how I fix the Audio and the Direct Parallel?

Thanks for al your help so far
 
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